Zendesk

DESTRUCTIVE — Add Organization Tags. Allowed For Requires confirm=true.

DESTRUCTIVE — add a comment to a Zendesk ticket. `public` defaults to FALSE: an internal note visible only to the account's own staff. A PUBLIC comment is e-mailed to the requester, joins the customer-visible thread, and cannot be unsent — redacting it afterwards does not recall the e-mail. Granted separately from zendesk_update_ticket so an agent can reply to customers without also being able to close their tickets; this tool accepts nothing but the comment.

DESTRUCTIVE — Add Tags. You can also add tags to multiple tickets with the Update Many Tickets endpoint Requires confirm=true.

Autocomplete Organizations. Returns an array of organizations whose name starts with the value specified in the name parameter

Autocomplete Problems. Returns tickets whose type is "problem" and whose subject contains the string specified in the text parameter

Search Tags. Returns an array of registered and recent tag names that start with the characters specified in the name query parameter. This includes tags where any word within the tag (separated by underscores, hyphens, spaces, or other punctuation) starts with the specified characters. You must specify at least 2 characters

Search Tags by Request Body. Returns an array of registered and recent tag names that start with the characters specified in the name parameter. This includes tags where any word within the tag (separated by underscores, hyphens, spaces, or other punctuation) starts with the specified characters. You must specify at least 2 characters

Autocomplete Users. Returns an array of users whose name starts with the value specified in the name parameter. It only returns users with no foreign identities

Autocomplete Users by Request Body. Returns an array of users whose name starts with the value specified in the name property in the request body. It only returns users with no foreign identities

Count Deleted Users. Returns an approximate count of deleted users, including permanently deleted users. If the count exceeds 100,000, it is updated every 24 hours

Count Users By Group. Returns an approximate count of users in the specified group. If the count exceeds 100,000, it is updated every 24 hours

Count Organization Tickets. Returns an approximate count of tickets for a specific organization. If the count exceeds 100,000, it is updated every 24 hours

Count Organization Users. Returns an approximate count of users for a specific organization. If the count exceeds 100,000, it is updated every 24 hours

Count Organizations. Returns an approximate count of organizations. If the count exceeds 100,000, it is updated every 24 hours

Count Satisfaction Ratings. Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached result will update every 24 hours PLAN-GATED: requires Suite Growth or above.

Count a Zendesk search's TRUE total without paging it. A result set is capped at 1,000 records however it is paged, so a count above 1,000 means narrow the query, not keep paging — and learning that costs one request here instead of ten.

Count Tags. Returns an approximate count of tags. If the count exceeds 100,000, it is updated every 24 hours

Count Audits for a Ticket. Returns an approximate count of audits for a specified ticket. If the count exceeds 100,000, the count will return a cached result. This cached result will update every 24 hours

Count Ticket Comments. Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached result will update every 24 hours

Count Ticket Fields. Returns an approximate count of system and custom ticket fields in the account. If the count exceeds 100,000, the count will return a cached result. This cached result will update every 24 hours

Count Tickets. Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours

Count User Assigned Tickets. Returns an approximate count of tickets assigned to the specified user. If the count exceeds 100,000, it is updated every 24 hours

Count User CCD Tickets. Returns an approximate count of tickets where the specified user is CC'd. If the count exceeds 100,000, it is updated every 24 hours

Count User's Organizations. Returns an approximate count of organizations for a specific user. If the count exceeds 100,000, it is updated every 24 hours

Count Users. Returns an approximate count of users. If the count exceeds 100,000, it is updated every 24 hours

Create Item. Create a new content item, with one or more variants in the item's variants array. See Specifying item variants PLAN-GATED: requires Support Growth or above (multiple languages).

Create Variant. You can only create one variant for each locale id. If a locale variant already exists, the request is rejected PLAN-GATED: requires Support Growth or above (multiple languages).

Create End User Identity. Adds an identity to an end user's profile

Create Many Variants. Allowed For PLAN-GATED: requires Support Growth or above (multiple languages).

Create Many Memberships. Accepts an array of up to 100 organization membership objects

Create Many Organizations. Accepts an array of up to 100 organization objects

Create Or Update Organization. Creates an organization if it doesn't already exist, or updates an existing organization. Using this method means one less call to check if an organization exists before creating it. You need to specify the id or external id when updating an organization to avoid a duplicate error response. Name is not available as a matching criteria

Create Organization. You must provide a unique name for each organization. Normally the system doesn't allow records to be created with identical names. However, a race condition can occur if you make two or more identical POSTs very close to each other, causing the records to have identical organization names

Create Membership. Assigns a user to a given organization. Returns an error with status 422 if the user is already assigned to the organization

Merge Organization With Another Organization. Merges two organizations by moving all users, tickets, and domain names from the organization specified by {organization_id} to the organization specified by winner_id. After the merge:

Create Organization Subscription. Allowed For:

DESTRUCTIVE — Create Request. Accepts a request object that sets one or more properties Requires confirm=true.

DESTRUCTIVE — create a Zendesk ticket. Zendesk fires the account's notification triggers on creation, so the requester is E-MAILED from the customer's own support address the moment the ticket exists, and that e-mail cannot be recalled. Naming a `requester_email` Zendesk has not seen before CREATES an end user for it. `public` defaults to false, making the opening comment an internal note; set it true only when the requester is meant to receive the text.

Create a Satisfaction Rating. Creates a CSAT rating for a solved ticket, or for a ticket that was previously solved and then reopened PLAN-GATED: requires Suite Growth or above.

Create Many Tickets. Accepts an array of up to 100 ticket objects. Note: Every ticket created with this endpoint may be affected by your business rules, which can include sending email notifications to your end users. If you are importing historical tickets or creating more than 1000 tickets, consider using the Ticket Bulk Import endpoint

Create Identity. Adds an identity to a user's profile. An agent can add an identity to any user profile

Create Organization Membership for User. Assigns a user to a given organization. Returns an error with status 422 if the user is already assigned to the organization

DESTRUCTIVE — Delete Item. Allowed For Requires confirm=true. PLAN-GATED: requires Support Growth or above (multiple languages).

DESTRUCTIVE — Delete Variant. Allowed For Requires confirm=true. PLAN-GATED: requires Support Growth or above (multiple languages).

DESTRUCTIVE — Delete End User Identity. Deletes the identity for a given end user Requires confirm=true.

DESTRUCTIVE — Bulk Delete Memberships. Immediately removes a user from an organization and schedules a job to unassign all working tickets currently assigned to the user and organization combination. The organization_id of the unassigned tickets is set to null Requires confirm=true.

DESTRUCTIVE — Bulk Delete Organizations. Accepts a comma-separated list of up to 100 organization ids or external ids Requires confirm=true.

DESTRUCTIVE — Delete Organization. Allowed For Requires confirm=true.

DESTRUCTIVE — Delete Membership. Immediately removes a user from an organization and schedules a job to unassign all working tickets currently assigned to the user and organization combination. The organization_id of the unassigned tickets is set to null Requires confirm=true.

DESTRUCTIVE — Delete Organization Subscription. Allowed For: Requires confirm=true.

DESTRUCTIVE — delete one Zendesk ticket. This is a SOFT delete: the ticket moves to Deleted Tickets, where a Zendesk ADMIN can restore it for 30 days and only while it has not been archived. Agentic Fabriq exposes no restore tool, so neither you nor Agentic Fabriq can undo this — a human with Zendesk admin rights must. Confirm the id with zendesk_get_ticket first; a numeric id carries no hint of what it points at and Zendesk asks for no confirmation.

DESTRUCTIVE — Soft-delete up to 100 tickets in one background job. Restorable for 30 days through 'Restore many deleted tickets', which ships alongside it. Requires confirm=true.

DESTRUCTIVE — Soft-delete a user. THERE IS NO UNDO THAT AGENTIC FABRIQ OR ANYONE ELSE CAN RUN: Zendesk publishes no user restore endpoint, unlike tickets, and states that deleted users are not recoverable. The user is listed under deleted users afterwards, but the only operation offered there is permanent deletion, which Agentic Fabriq deliberately does not expose. Their tickets survive; their identity does not. Requires confirm=true.

DESTRUCTIVE — Delete Identity. Deletes the identity for a given user. In certain cases, a phone number associated with an identity is still visible on the user profile after the identity has been deleted via API. You can remove the phone number from the user profile by updating the phone attribute of the user to an empty string. See Update User via API for details and examples Requires confirm=true.

DESTRUCTIVE — Delete Organization Membership for User. Immediately removes a user from an organization and schedules a job to unassign all working tickets currently assigned to the user and organization combination. The organization_id of the unassigned tickets is set to null Requires confirm=true.

DESTRUCTIVE — Remove User Tags. Allowed For Requires confirm=true.

DESTRUCTIVE — Bulk Delete Users. Accepts a comma-separated list of up to 100 user ids Requires confirm=true.

List Variants. Returns all the variants of the specified dynamic content item PLAN-GATED: requires Support Growth or above (multiple languages).

Read an app. Read one app's name, author, state and settings schema READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

Read an app installation. Read one app installation and its settings READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

Read an app installation job status. Poll an app installation job READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

Read an app job status. Poll an app build or upload job READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

Read an app's public key. Read one app's PEM public key. A PUBLIC key verifies the app's signed requests; it authenticates nothing on its own and is not a credential READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

Show Audit Log. Allowed For Paginated read only — the bulk export endpoint is not exposed. Enterprise plans only. PLAN-GATED: requires Enterprise.

Read a community post. Read one community post, including its body and status READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a post comment. Read one comment on one community post READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a post subscription. Read one community post subscription READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a community topic. Read one community topic READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a topic subscription. Read one community topic subscription READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Show Custom Role. Availability READ ONLY: Agentic Fabriq exposes no custom-role writes. A custom role IS the permission system, including the permissions that gate deletion and redaction. PLAN-GATED: requires Enterprise.

Show Deleted User. Returns users that have been deleted but not permanently yet. See Permanently Delete User

Show Macro Replica. Returns an unpersisted macro representation derived from a ticket or macro READ ONLY: Agentic Fabriq exposes no macro create, update or delete. A macro is handed to every human agent as approved wording, so a subtly wrong one becomes outward exposure at human scale.

Show Many Email Notifications. Shows details of many email notifications. Allows you to query by providing a list of notifications, comments, or tickets IDs

Read a Help Center article. Read one article's full body, title, section, labels and publication state. This is what turns a search hit into an answer an agent can quote READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read an article attachment. Read one article attachment's file name, size and content type. METADATA ONLY: Agentic Fabriq never downloads or returns file contents READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read an article comment. Read one comment on one article READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read an article comment in a locale. Read one comment on one article in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Help Center article in a locale. Read one article as published in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read an article subscription. Read one article subscription READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read an article subscription in a locale. Read one article subscription in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read an article translation. Read one article's text in one locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Help Center category. Read one Help Center category READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Help Center category in a locale. Read one Help Center category in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a category translation. Read one category's text in one locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Help Center label. Read one Help Center label READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Guide permission group. Read one Guide permission group READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Help Center section. Read one Help Center section READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Help Center section in a locale. Read one Help Center section in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a section subscription. Read one section subscription READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a section subscription in a locale. Read one section subscription in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a section translation. Read one section's text in one locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read the Help Center session. Return the current Help Center session's CSRF token. Diagnostic only READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Help Center user segment. Read one Help Center user segment READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read a Help Center vote. Read one Help Center vote READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Read one macro, including the actions it would apply.

Show Macro Attachment. Shows the properties of the specified macro attachment READ ONLY: Agentic Fabriq exposes no macro create, update or delete. A macro is handed to every human agent as approved wording, so a subtly wrong one becomes outward exposure at human scale.

Identify the Zendesk account and user this connection authenticates as, with the user's numeric id, name, e-mail address and role. START HERE: it is the only call that proves the connection's subdomain and its credential belong to each other, and the `role` it returns is what explains a later permission error — an end user or light agent cannot read tickets through the API however the token is scoped.

Show the Currently Authenticated Session. Allowed For

Show Current User Settings. Returns the settings for the currently authenticated user. This includes UI preferences for onboarding, tooltips, keyboard shortcuts, theme preferences, and other feature toggles

Read one Zendesk organization by numeric id. The id comes from a ticket's or a user's organization_id.

Counts of what hangs off one organization.

Show Reason for Satisfaction Rating. Allowed For PLAN-GATED: requires Suite Growth or above.

Show Session. Allowed For

Read one Zendesk ticket by its numeric id, including subject, description, status, priority, type, requester_id, assignee_id, organization_id, tags and timestamps. The description is the ticket's opening message; the rest of the conversation is in zendesk_list_ticket_comments.

Show Audit. Allowed for

Show Ticket by Messaging Conversation ID. Returns the active ticket associated with the given Sunshine Conversations conversation id

Read one ticket field, with its type and allowed values.

Show Many Ticket Fields. Returns multiple ticket fields in a single request

Show Many Ticket Forms. Takes an ids query parameter that accepts a comma-separated list of up to 100 ticket form ids. This endpoint is used primarily by the mobile SDK and the Web Widget PLAN-GATED: requires Support Growth or above.

Show Ticket Metrics. Returns a specific metric, or the metrics of a specific ticket

One ticket's SLA-shaped timings: reply, resolution and reopen counts.

Counts and ids of what hangs off a ticket: incidents, followers, CCs.

Read up to 100 tickets by id in one call.

Show Ticket Trigger. Allowed For READ ONLY: Agentic Fabriq exposes no trigger create, update, reorder or delete. A trigger fires on every future ticket with no agent in the loop, so nothing it does afterwards would have an Agentic Fabriq audit row behind it.

Show Ticket Trigger Category. Returns the ticket trigger category with the specified ID READ ONLY: Agentic Fabriq exposes no trigger-category writes, for the same reason it exposes no trigger writes. PLAN-GATED: requires Support Growth or above.

Show Ticket Trigger Revision. Fetches a revision associated with a ticket trigger. Ticket trigger revision history is only available on Enterprise plans READ ONLY: Agentic Fabriq exposes no trigger create, update, reorder or delete. A trigger fires on every future ticket with no agent in the loop, so nothing it does afterwards would have an Agentic Fabriq audit row behind it.

Read one Zendesk user by numeric id: name, e-mail address, role, organization_id and active flag. The id comes from a ticket's requester_id or assignee_id, or from zendesk_search_users.

Get Full User Entitlements. Returns the full entitlements for all Zendesk products (Explore, Voice, Knowledge, Live Chat) for the specified user. This includes the role name and active status for each product

Show Many User Fields. Returns multiple user fields by their keys

Show User Related Information

Show Many Users. Accepts a comma-separated list of up to 100 user ids or external ids

Read a webhook. Read one webhook's endpoint, status and subscriptions. The authentication block is Zendesk's to redact, not Agentic Fabriq's — treat anything it returns as sensitive READ ONLY: Agentic Fabriq exposes no webhook create, update, test or delete. A webhook carries its own authentication config and points at an arbitrary URL — a standing, credentialed data pipe out of the account.

List Active Automations. Lists all active automations READ ONLY: Agentic Fabriq exposes no automation create, update or delete. An automation fires on a clock, with no ticket event and no agent anywhere in the loop.

List Active Macros. Lists all active shared and personal macros available to the current user READ ONLY: Agentic Fabriq exposes no macro create, update or delete. A macro is handed to every human agent as approved wording, so a subtly wrong one becomes outward exposure at human scale.

List Active Ticket Triggers. Lists all active ticket triggers READ ONLY: Agentic Fabriq exposes no trigger create, update, reorder or delete. A trigger fires on every future ticket with no agent in the loop, so nothing it does afterwards would have an Agentic Fabriq audit row behind it.

List All Ticket Audits. Returns ticket audits. Archived tickets are not included in the response. Use the List Audits for a Ticket endpoint to retrieve audit records for an archived ticket. To learn more about archived tickets, see About archived tickets

List All Skips. Lists all skips. Archived tickets are not included in the response. See About archived tickets in the Support Help Center PLAN-GATED: requires Suite Growth or above (guided mode).

List an app installation's requirements. List the Zendesk objects one app installation created and depends on — the triggers, targets and custom fields an app owns, which is why deleting them by hand breaks the app READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

List app installations. List which apps are actually installed in this account, as opposed to merely available READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

List app installations by location. List app installations grouped by the interface location they appear in READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

List app locations. List the interface locations an app can occupy READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

List usable user segments. List the user segments this account's plan actually allows READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List apps. List the apps available to the account, marketplace and private alike. 'What else is touching this account' is real diagnostic context READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

List Audit Logs. Allowed For Paginated read only — the bulk export endpoint is not exposed. Enterprise plans only. PLAN-GATED: requires Enterprise.

List the account's automations: the standing rules that fire on a CLOCK rather than on a ticket event. The answer to 'why did this ticket change overnight with nobody on it'. READ ONLY: no automation create, update or delete is exposed.

List a category's articles. List the articles in one Help Center category READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a category's sections. List the sections inside one category READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a category's sections in a locale. List the sections inside one category in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List CCD Requests. Lists requests where the authenticated end user is CC'd

Listing Comments. Pagination

List a post comment's votes. List the votes on one community post comment READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a post's comments. List the comments on one community post READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a post's subscribers. List who is subscribed to one community post READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a post's votes. List the votes on one community post READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List community posts. List every post in the community forum READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a topic's subscribers. List who is subscribed to one community topic READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List community topics. List the community forum's topics — the top level of the community, the way categories are the top level of the knowledge base READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Custom Roles. Availability READ ONLY: Agentic Fabriq exposes no custom-role writes. A custom role IS the permission system, including the permissions that gate deletion and redaction. PLAN-GATED: requires Enterprise.

List the account's custom ticket statuses. Suite accounts can define statuses beyond new/open/pending/hold/solved/closed; those are set through zendesk_update_ticket's `custom_status_id`, not through `status`, which only accepts the six built-in categories.

List soft-deleted tickets. This is where zendesk_restore_deleted_ticket's ids come from — a deleted ticket is not returned by zendesk_list_tickets or zendesk_get_ticket. Zendesk keeps one here for 30 days, and only while it has not been archived.

List Deleted Users. Returns deleted users, including permanently deleted users

List Items. Returns a list of all dynamic content items for your account if accessed as an admin or agents who have permission to manage dynamic content PLAN-GATED: requires Support Growth or above (multiple languages).

List Email Notifications. Allowed For

List End User Identities. Returns a list of identities for the given end user

List featured articles. List the articles the account has promoted as featured READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Users By Group. Pagination

List an article's attachments. List the files attached to one article READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's block attachments. List only the block (downloadable) attachments of one article READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's comments. List the end-user comments on one article. What customers say under an answer is the fastest signal that the answer is wrong READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's comments in a locale. List one article's comments as published in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's inline attachments. List only the inline (in-body) attachments of one article READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's labels. List the labels on one article READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's labels in a locale. List the labels on one article in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's subscribers. List who is subscribed to one article — the people an edit would notify READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's subscribers in a locale. List who is subscribed to one article in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's translations. List every locale one article has been translated into READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's votes. List the up and down votes on one article. The cheapest measure there is of whether a published answer actually works READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article's votes in a locale. List the votes on one article in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center articles. List every published Help Center article. This is the browse half of the knowledge base: article search finds a specific answer, this walks the whole set READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center articles in a locale. List the articles published in one locale, the way an end user in that language would see them READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center categories. List the top level of the knowledge base. Category, then section, then article is the browse path an agent needs when search returns nothing READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center categories in a locale. List the categories published in one locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a category's translations. List every locale one category has been translated into READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article comment's votes. List the votes on one article comment READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List an article comment's votes in a locale. List the votes on one article comment in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center labels. List every label in Help Center. Labels are how article search is narrowed, so this is the read that makes a filtered search possible READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center locales. List the locales Help Center is published in, and which is the default READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Guide permission groups. List the permission groups that decide which agents may edit which Help Center content READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a section's subscribers. List who is subscribed to one section READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a section's subscribers in a locale. List who is subscribed to one section in a specific locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a section's translations. List every locale one section has been translated into READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center sections. List every section in the knowledge base READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center sections in a locale. List the sections published in one locale READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Help Center user segments. List the user segments that decide who can see which Help Center content — the answer to 'why can this customer not see that article' READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Supported Actions for Macros. Allowed For Agents READ ONLY: Agentic Fabriq exposes no macro create, update or delete. A macro is handed to every human agent as approved wording, so a subtly wrong one becomes outward exposure at human scale.

List Macro Attachments. Lists the attachments associated with a macro READ ONLY: Agentic Fabriq exposes no macro create, update or delete. A macro is handed to every human agent as approved wording, so a subtly wrong one becomes outward exposure at human scale.

List Macro Categories. Lists all macro categories available to the current user READ ONLY: Agentic Fabriq exposes no macro create, update or delete. A macro is handed to every human agent as approved wording, so a subtly wrong one becomes outward exposure at human scale.

List Macro Action Definitions. Returns the definitions of the actions a macro can perform. For example, one action can set the status of a ticket. The definition of the action includes a title ("Status"), a type ("list"), and possible values. For a list of support actions, see Actions reference READ ONLY: Agentic Fabriq exposes no macro create, update or delete. A macro is handed to every human agent as approved wording, so a subtly wrong one becomes outward exposure at human scale.

List the account's macros — its own approved wording for a situation. Reading them lets you answer in the account's established voice instead of composing novel text. READ ONLY: Agentic Fabriq exposes no way to create, change or delete a macro.

List an article's missing translations. List the locales one article has NOT been translated into. The direct answer to 'is this answer available in the customer's language' READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a category's missing translations. List the locales one category has not been translated into READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a section's missing translations. List the locales one section has not been translated into READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Open Requests. Lists requests with the "open" status for the authenticated end user

List organization fields, including custom ones.

List organization memberships across the account.

List Organization Memberships by Organization. Returns a list of organization memberships for the account, user or organization in question

List Organization Merges. Retrieves a list of all organization merge operations associated with a given organization. This endpoint allows you to track the history of merge actions for an organization, including ongoing and completed merges

List Organization Requests. Returns a list of requests for a specific organization

List Organization Subscriptions. Pagination

List Subscriptions By Organization. Returns a list of organization subscriptions for a specific organization

List Organization Tags. Allowed For

List every ticket filed by one organization.

List the users belonging to one organization.

List the organizations in the account with their domain names, tags and notes, one cursor page of up to 100 at a time.

List owned apps. List the apps this account itself owns and published READ ONLY: Agentic Fabriq exposes no app install, update or removal. Installing an app puts third-party code with its own permissions into the account, and Agentic Fabriq cannot vet the party.

List Ticket Problems. The response is always ordered by updated_at in descending order

List Recent Tickets. Lists up to five tickets that the requesting agent recently viewed or created in the agent interface

List tickets as the end user sees them (the Requests projection).

List the CSAT ratings customers left on tickets. PLAN-GATED and admin-only: CSAT is Suite Growth and above.

List Reasons for Satisfaction Rating. List all reasons for an account PLAN-GATED: requires Suite Growth or above.

List a section's articles. List the articles in one Help Center section — the browse step between a category and an answer READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Sessions. If authenticated as an admin, returns all the account's sessions. If authenticated as an agent or end user, returns only the sessions of the user making the request

List Solved Requests. Lists requests with the "solved" status for the authenticated end user

List Tags. Lists up to the 20,000 most popular tags in the last 60 days, in decreasing popularity

List Target Failures. Returns the 25 most recent target failures, per target READ ONLY.

List Targets. Allowed For READ ONLY: Agentic Fabriq exposes no target writes. A target holds its own credentials and points at an arbitrary URL.

One ticket's full change history: who changed the status, assignee or tags, when, and which business rules fired. The answer to 'why is this ticket stuck' — none of it appears in the comment list. Payloads are large, so prefer zendesk_list_ticket_comments when the question is about the conversation.

List the users collaborating on one ticket.

List one ticket's comments, oldest first, with author, body, timestamp and a `public` flag. TWO THINGS THAT ARE NOT OBVIOUS: the FIRST comment is the ticket description rather than a separate field, so a summary that skips it misses how the ticket started; and `public: false` is an INTERNAL agent note the requester has never seen, so repeating one back to a customer is a real disclosure.

List the users CC'd by e-mail on one ticket. THESE ARE THE PEOPLE A PUBLIC COMMENT REACHES beyond the requester, so check this before setting `public: true` on zendesk_add_ticket_comment.

List the allowed option values of one custom field.

List ticket fields, including the account's CUSTOM field ids and their types. Call this before setting `custom_fields` on zendesk_create_ticket or zendesk_update_ticket: a field id is unguessable, and an invented one is rejected with a 422 that does not say which id was wrong. For a dropdown field, follow up with zendesk_list_ticket_field_options to learn the values it accepts.

List the agents following one ticket.

List Ticket Form Statuses. Fetches all of the ticket form statuses for the account PLAN-GATED: requires Zendesk Suite.

List ticket forms and the fields each one shows.

List the incident tickets linked to a problem ticket.

List Ticket Metrics. Returns a list of tickets with their metrics

List Ticket Skips By Ticket. Returns the skips for a specific ticket PLAN-GATED: requires Suite Growth or above (guided mode).

List Resource Tags. Allowed For

List the account's tickets, one cursor page of up to 100 at a time, with subject, status, priority, requester, assignee and tags. Pass `meta.after_cursor` from the response back as `cursor` for the next page, and stop when `meta.has_more` is false — an empty page alone is not the end signal. ARCHIVED TICKETS ARE NOT INCLUDED: Zendesk archives a ticket 120 days after it is closed and stops serving it here, so use zendesk_search to reach an older one.

List a topic's posts. List the posts inside one community topic READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Ticket Trigger Categories. Returns all the ticket trigger categories in the account READ ONLY: Agentic Fabriq exposes no trigger-category writes, for the same reason it exposes no trigger writes. PLAN-GATED: requires Support Growth or above.

List Ticket Trigger Action and Condition Definitions. Returns the definitions of the actions a ticket trigger can perform and the definitions of the conditions under which a ticket trigger can execute. The definition of the action includes a title ("Status"), a type ("list"), and possible values. The definition of the condition includes the same fields as well as the possible operators READ ONLY: Agentic Fabriq exposes no trigger create, update, reorder or delete. A trigger fires on every future ticket with no agent in the loop, so nothing it does afterwards would have an Agentic Fabriq audit row behind it.

List the revision history of one trigger — who changed the rule, when, and to what. Enterprise plans only. The diagnostic that turns 'this started happening last week' into a date and an author.

List the account's ticket triggers: the standing rules that fire on every ticket create and update. THIS IS THE ANSWER TO 'WHY DID THIS TICKET GET REASSIGNED', which nothing else can answer — a trigger acts with no agent in the loop and leaves no Agentic Fabriq action row. READ ONLY: no trigger create, update, reorder or delete is exposed.

List articles by author. List the Help Center articles one user authored READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List User Assigned Tickets. Lists tickets assigned to the specified user

List the tickets one user is CC'd on.

List post comments by author. List the community post comments one user wrote READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List community posts by author. List the community posts one user wrote READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Show Compliance Deletion Statuses. Returns the GDPR status for each user per area of compliance. A Zendesk area of compliance is typically a product like "support/explore" but can be more fine-grained for areas within the product lines

List a user's content subscriptions. List everything in Help Center one user follows READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List User Field Options. Returns a list of custom user field options for the given dropdown user field

List user fields, including the account's custom ones.

List User Followed Tickets. Lists tickets the specified user is following

List article comments by author. List the article comments one user wrote READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a user's segments. List the Help Center user segments one user belongs to READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a user's followings. List the PEOPLE one user follows, or who follows them. Distinct from content subscriptions READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List votes by user. List the Help Center votes one user cast READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List one user's e-mail addresses and other identities.

List Organization Memberships by User. Returns a list of organization memberships for the account, user or organization in question

List User's Organization Subscriptions. Returns a list of organization subscriptions for a specific user

List User Organizations. Returns a list of organizations associated with the specified user

List the tickets one user opened.

List User Requests. Lists requests for the specified user

List a segment's sections. List the sections restricted to one user segment READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List a segment's topics. List the community topics restricted to one user segment READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Sessions for User. Lists all sessions for a specific user

List User Tags. Allowed For

List Ticket Skips. Archived tickets are not included in the response. See About archived tickets in the Support Help Center PLAN-GATED: requires Suite Growth or above (guided mode).

List the account's users, cursor-paginated.

List a webhook invocation's attempts. List every retry attempt of one webhook delivery, with the response code each one got READ ONLY: Agentic Fabriq exposes no webhook create, update, test or delete. A webhook carries its own authentication config and points at an arbitrary URL — a standing, credentialed data pipe out of the account.

List a webhook's invocations. List one webhook's delivery history. This is the diagnostic read that answers 'did the integration actually fire', which no other endpoint can READ ONLY: Agentic Fabriq exposes no webhook create, update, test or delete. A webhook carries its own authentication config and points at an arbitrary URL — a standing, credentialed data pipe out of the account.

List webhooks. List the webhooks configured on the account: what standing outbound data pipes exist and where they point READ ONLY: Agentic Fabriq exposes no webhook create, update, test or delete. A webhook carries its own authentication config and points at an arbitrary URL — a standing, credentialed data pipe out of the account.

DESTRUCTIVE — Change a Comment From Public To Private. Allowed for Requires confirm=true.

DESTRUCTIVE — turn a public ticket comment into an internal note. IRREVERSIBLE: Zendesk publishes no way back. IT DOES NOT RECALL THE E-MAIL already sent to the requester and every CC — it changes what the ticket shows from now on and nothing more, so never describe it to a user as an undo.

Make End User Identity Primary. Sets the specified identity as primary for the end user. This is a collection-level operation and the correct behavior for an API client is to subsequently reload the entire collection

Make Identity Primary. Sets the specified identity as primary. To change other attributes, use the Update Identity endpoint. This is a collection-level operation and the correct behavior for an API client is to subsequently reload the entire collection

DESTRUCTIVE — Mark up to 100 tickets as spam in one job, suspending every requester among them. Everything the single-ticket version says applies, multiplied: each suspension is a real person losing the ability to contact support. The job runs in the background and Agentic Fabriq cannot show you its progress, because Zendesk publishes no granular scope for job statuses. Prefer the single-ticket action. Requires confirm=true.

DESTRUCTIVE — Mark a ticket as spam, which SUSPENDS THE REQUESTER: a real person silently loses the ability to contact support, and the consequence lands outside the ticket. The ticket itself is soft-deleted and can be restored; the suspension is undone with 'Update a user' (suspended=false), which Agentic Fabriq now also exposes — that pair is what makes this shippable at all. Confirm the requester is not a real customer before calling it. Requires confirm=true.

DESTRUCTIVE — Merge one or more source tickets into a target ticket. THERE IS NO UNDO. Merging CLOSES every source ticket, and closed is the one Zendesk transition with no way back through any API or any interface — so Agentic Fabriq cannot ship an inverse for this and no human can reverse it in Zendesk either. The source tickets' comments are copied into the target and a note is left on each source. Read both tickets first and say which is which. Requires confirm=true.

DESTRUCTIVE — Merge one end user into another. THERE IS NO UNDO. The source user's tickets, identities and organization memberships move to the target and the source user is deleted; Zendesk publishes no unmerge. Read both users and their identities first. Requires confirm=true.

Preview a macro's actions without applying it to anything.

Show what a ticket WOULD look like if a macro were applied — the comment text, status, tags and assignee Zendesk would set — and SAVE NOTHING. This is the read that makes macros usable without new write authority: preview here, then commit only the parts you chose with zendesk_add_ticket_comment or zendesk_update_ticket, which are separately granted and separately audited. Nothing on the ticket changes until you make one of those calls.

DESTRUCTIVE — Add User Tags. Allowed For Requires confirm=true.

Record a New Skip for the Current User. Record a new ticket skip for the current user PLAN-GATED: requires Suite Growth or above (guided mode).

DESTRUCTIVE — Remove Organization Tags. Allowed For Requires confirm=true.

DESTRUCTIVE — Remove Tags. You can also delete tags from multiple tickets with the Update Many Tickets endpoint Requires confirm=true.

Renew the current session. Allowed For

Request End User Verification. Sends the end user a verification email with a link to verify ownership of the email address

Request User Verification. Sends the user a verification email with a link to verify ownership of the email address

Restore a soft-deleted ticket — the inverse of zendesk_delete_ticket. Works for 30 days and only while the ticket has not been archived; get the id from zendesk_list_deleted_tickets, because a deleted ticket is no longer returned by zendesk_get_ticket or zendesk_list_tickets.

Restore up to 100 soft-deleted tickets — the inverse of the bulk delete, shipped in the same migration.

Search tickets, users and organizations with Zendesk search syntax, e.g. 'type:ticket status:open requester:someone@example.com'. THE DISCOVERY TOOL — Zendesk ids are numeric and unguessable, so almost every write starts here. Results are heterogeneous: each carries a `result_type` of ticket, user or organization. Two limits: a result SET is capped at 1,000 records however it is paged (`page` is 1-10 and `count` reports the true total, so count > 1000 means narrow the query, not keep paging), and search has its own rate-limit bucket well below the account's, so a loop of searches will fail while ordinary reads still succeed.

Search Automations. Pagination READ ONLY: Agentic Fabriq exposes no automation create, update or delete. An automation fires on a clock, with no ticket event and no agent anywhere in the loop.

Search all Guide content. Unified search across Help Center articles, community posts and connected external records in one call READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Search the account's Help Center for the published article that already answers a ticket, so you can link it instead of writing the answer again. READ ONLY — no Agentic Fabriq action can publish, edit or unpublish an article. Requires Zendesk Guide.

Search articles (widget ranking). The widget-optimised article search: cached, separately rate-limited, and ranked the way the help widget ranks READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Search community posts. Search the community forum for a post that already answers the question READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

Find a macro by title or content.

Search Organizations. Returns an array of organizations matching the criteria. You may search by an organization's external_id or name, but not both:

Search Requests. Examples:

Search Ticket Triggers. Pagination READ ONLY: Agentic Fabriq exposes no trigger create, update, reorder or delete. A trigger fires on every future ticket with no agent in the loop, so nothing it does afterwards would have an Agentic Fabriq audit row behind it.

Find Zendesk users by name, e-mail address or external id. Offset-paged: up to 100 per page and at most 10,000 records for one query. Use this to turn a person into the numeric id the ticket tools need.

Set Organization as Default. Sets the default organization membership of a given user

Set Membership as Default. Sets the default organization membership of a given user

DESTRUCTIVE — Set Organization Tags. Allowed For Requires confirm=true.

DESTRUCTIVE — Set Tags. Allowed For Requires confirm=true.

DESTRUCTIVE — Set User Tags. Allowed For Requires confirm=true.

Show Automation. Allowed For READ ONLY: Agentic Fabriq exposes no automation create, update or delete. An automation fires on a clock, with no ticket event and no agent anywhere in the loop.

Getting Comments. Allowed For

Show Custom Ticket Status. Returns the custom ticket status object PLAN-GATED: requires Zendesk Suite.

Show Item. Allowed For PLAN-GATED: requires Support Growth or above (multiple languages).

Show Variant. Allowed For PLAN-GATED: requires Support Growth or above (multiple languages).

Show Email Notification. Shows details on an email notification. You can get the value of the notification_id parameter by listing the ticket's outbound emails

Show End User Identity. Shows the identity with the given id for a given end user

Show Many Items. Stability PLAN-GATED: requires Support Growth or above (multiple languages).

Show Many Organizations. Accepts a comma-separated list of up to 100 organization ids or external ids

Show Many Ticket Form Statuses. Fetches all of the ticket form statuses specified by a comma separated list of ids PLAN-GATED: requires Zendesk Suite.

Show Organization Field. Allowed for

Show Membership. Allowed for

Show Organization Membership by User. Allowed for

Show Organization Merge. Retrieves the details of a specific organization merge operation. This endpoint is useful for obtaining the status and outcome of a merge that was previously initiated. It provides information such as the winning and losing organization IDs, the status of the merge, and the associated URLs

Show Organization Subscription. Allowed For:

Show Request. Sideloads

Show Satisfaction Rating. Returns a specific satisfaction rating. You can get the id from the List Satisfaction Ratings endpoint PLAN-GATED: requires Suite Growth or above.

Show Target. Allowed For READ ONLY: Agentic Fabriq exposes no target writes. A target holds its own credentials and points at an arbitrary URL.

Show Target Failure. Stability READ ONLY.

Show Ticket Field Option. Allowed for Agents

Show Ticket Form. Allowed For PLAN-GATED: requires Support Growth or above.

Show User Field. Allowed for

Show a User Field Option. Allowed for Agents

Show Identity. Shows the identity with the given id for a given user

Suggest deflection articles. Ask Zendesk for the articles it would suggest to deflect a question — the same ranking the customer-facing widget uses, so an agent's answer matches what the customer was already shown READ ONLY: Agentic Fabriq publishes, edits and deletes nothing in Help Center. A published article sits on the customer's public web knowledge base — visible to everyone, indexed by search engines and cached beyond the account's reach. PLAN-GATED: requires Zendesk Guide.

List Ticket Form Statuses of a Ticket Form. Fetches all of the associated ticket form statuses of a ticket form PLAN-GATED: requires Support Growth or above.

DESTRUCTIVE — Unassign Organization. Immediately removes a user from an organization and schedules a job to unassign all working tickets currently assigned to the user and organization combination. The organization_id of the unassigned tickets is set to null Requires confirm=true.

Update Item. The only attribute you can change is the name PLAN-GATED: requires Support Growth or above (multiple languages).

Update Variant. Updates the specified variant. You don't need to include all the properties. If you just want to update content, for example, then include just that PLAN-GATED: requires Support Growth or above (multiple languages).

Update Many Variants. Updates one or more variants. See Update Variant PLAN-GATED: requires Support Growth or above (multiple languages).

DESTRUCTIVE — Update Many Organizations. Bulk or batch updates up to 100 organizations Requires confirm=true.

DESTRUCTIVE — Update Many Users Requires confirm=true.

Update Organization. Allowed For

DESTRUCTIVE — Update Request. Updates a request with a comment or collaborators (cc's). The end user who created the request can also use it to mark the request as solved. The endpoint can't be used to update other request attributes Requires confirm=true.

DESTRUCTIVE — change a ticket's status, priority, assignee, tags or subject. `status="closed" IS IRREVERSIBLE`: Zendesk provides no way back through any API or interface, a requester's reply becomes a separate follow-up ticket, business rules and SLAs stop applying, and the ticket archives out of lists and views after 120 days. Use 'solved' unless closing is genuinely intended. `tags` REPLACES the ticket's tag set rather than merging — read the ticket first and send the union if you mean to add one. To add a comment use zendesk_add_ticket_comment; this tool takes none.

DESTRUCTIVE — Update up to 100 tickets in one background job. Everything 'Update a ticket' says applies to every ticket in the set at once, including status='closed', which is irreversible. The job runs in the background and Agentic Fabriq cannot poll it for you, because Zendesk publishes no granular scope for job statuses — so a partial failure is visible only by re-reading the tickets. Requires confirm=true.

Update one user: name, e-mail, alias, notes, tags, organization, role, custom fields, and SUSPENDED. Setting suspended=false is the inverse of 'Mark a ticket as spam' — it is how a wrongly suspended customer gets their access back, and it is the reason marking spam is shippable. Setting suspended=true suspends the person directly. Role and custom_role_id change what that user may do inside Zendesk.

Update Identity. This endpoint allows you to:

Verify Identity. Sets the specified identity as verified