Can we add this without modifying grid systems?

Yes. Fabriq drops in as a policy layer in front of IT, OT, and customer environments — the systems themselves are unchanged. Every agent action against them is evaluated per request, with control changes and dispatches held for authorized operators.

Can authority differ per operator, crew, and region?

Yes. Policy resolves from the acting person and their operational role, so a crew’s agent works its own territory and assets, a contractor’s agent sees only its engagement, and an operator’s authority is exactly their own.

What happens during an emergency?

Controls tighten rather than loosen. Policies can require additional approvals during abnormal operating states, so faster automated response never comes at the cost of unsupervised action on critical infrastructure.

What evidence exists for regulators?

A single trail with both identities and the verdict on every action — filterable by system, person, and time window, and exportable for review.

Where do system credentials live?

In the vault, injected server-side per call — nothing pasted into scripts or control-room machines, with immediate cutoff on disconnect.

Can changes require human sign-off?

Yes — reads and reporting flow while higher-risk actions hold for approval, controlled per operator and per action, with every verdict logged.

Industry · Energy & Utilities

Apply strict boundaries to agents interacting with critical infrastructure

Control agents working across field operations, assets, grid systems, customers, and regulated infrastructure.

Get a demo

The landscape

Energy and utility agents can assist with outage management, maintenance, forecasting, field service, customer support, and compliance. These systems span corporate IT, operational technology, regulated customer data, and safety-critical assets.

An agent that should analyze telemetry must not automatically gain authority to change control settings or dispatch field work.

Live workflow

See a real workflow, governed

Every agent below carries its own identity and acts for a real user. Watch every tool call route through Fabriq — then edit the workflow yourself.

An agent preps job packets for field crews by reading assigned work orders and compiling the relevant procedures, then sending the packet to the crew.

agent: fieldops-bot-01

Job assigned to crewdispatch system

Field Ops Assistantfieldops-bot-01 · for: dispatch@summitgridutility.com

Agentic Fabriqidentity · policy · audit

Internal APIread work orders

Google Drivecompile procedures

Microsoft Teamssend to crew

Drag nodes, draw connections, add tools — every agent action routes through Fabriq. Try wiring the agent straight to a tool.

The stakes

Industry challenges

01Corporate IT, grid systems, and customer data intertwine — and an agent can reach across all three.
02The agent that reads telemetry is one over-broad grant away from touching control settings.
03Contractors plug their own tools into critical assets, and the access outlives the job.
04Storms and outages are exactly when automation runs hardest — and when an unsupervised mistake costs most.

Capabilities

How Fabriq helps energy and utility organizations

Separate access to IT, operational technology, and customer environments.The IT/OT boundary is enforced per action, so an analytics agent never inherits a path into control systems.

Restrict agents by asset, facility, region, crew, and operating role.Operational geography becomes access geography — a crew’s agent works its territory and assets alone.

Require approval before control changes, dispatches, shutdowns, or safety-sensitive actions.Actions that touch the grid, the field, or safety hold for an authorized operator every time.

Limit contractor and vendor agents to specific assets and engagement periods.Third-party access is limited to specific assets and time-limited, ending with the engagement rather than lingering.

Enforce stronger controls during emergencies or unusual operating states.Policies tighten with operating conditions, adding approvals exactly when the system is most fragile.

Keep a complete record for operational, safety, and regulatory review.Every operational action carries a record of who authorized it — evidence for reliability, safety, and commission reviews alike.

In practice

Featured workflows

logged

Outage response

Response agents assemble outage context and draft restoration steps; switching and dispatch stay with operators.

approval: human approval

Field-service coordination

Coordination agents work their region’s orders and crews, with safety-sensitive assignments approved by dispatch.

approval: human approval

Asset maintenance

Maintenance agents read asset histories and schedule work within their facility scope; interventions need sign-off.

scope: read-only

Demand forecasting

Forecasting agents consume telemetry read-only, with no route from analytics into control settings.

logged

Customer service

Service agents answer from the authenticated customer’s account, separated from operational systems entirely.

approval: human approval

Regulatory reporting

Reporting agents compile filings from unalterable operational data, with submission approved by a named officer.

Core value

Faster operational response while maintaining the safety, reliability, and accountability expected of critical infrastructure.

Questions

Apply strict boundaries to agents interacting with critical infrastructure

See a real workflow, governed

Industry challenges

How Fabriq helps energy and utility organizations

Featured workflows

Common questions