Agentic FabriqScope agents to assigned stores, territories, customers, and product categories.
The org structure becomes the access structure — a store’s agent works that store, a category manager’s agent works that category.
SOLUTIONS / Retail
Safely automate high-volume retail decisions
Control agents across customers, stores, suppliers, payments, inventory, and workforce systems.
01 / IDENTITY02 / POLICY03 / AUDIT
01 / THE CONTEXTEvery channel, every store,
Every channel, every store,
within each person’s limit.
Retail agents operate across ecommerce, stores, customer support, merchandising, inventory, loss prevention, and vendor management. A single workflow can touch customer data, payments, pricing, and physical operations.
02 / IN PRACTICE
Autonomy, with accountability.
ONE STORE, ONE TRADING DAYIllustrative · retail-agent, acting for the manager of store 0412
Opening count reconciled
ShopifyAllowed — this store’s own stock, under the manager’s permissions.
ShopifyAllowed — this store’s own stock, under the manager’s permissions.Restock raised with the regional buyer
SlackAllowed — a request, not a purchase; the buyer still decides.
SlackAllowed — a request, not a purchase; the buyer still decides.Promotional price override
SquareHeld for the area manager. Nothing changes on the shelf while it waits.AREA MANAGER
SquareHeld for the area manager. Nothing changes on the shelf while it waits.AREA MANAGERCustomer records from another region
KlaviyoBlocked — outside this manager’s stores; the call never leaves Fabriq.
KlaviyoBlocked — outside this manager’s stores; the call never leaves Fabriq.Closing summary sent to the area managerSlackAllowed — assembled from what this store did today, and only that.
SlackAllowed — assembled from what this store did today, and only that.Example day. The stores, roles and grants are the ones you set.
03 / WHAT CHANGES
Control, in the details.
Decide which of refund, credit, discount and price change an agent holds at all.
Each is its own action in the grant, and it also has to be in the acting associate’s own permissions — the smaller of the two sets wins.
Restrict access to payment, loyalty, employee, and customer data.
Each sensitive domain is its own scope, so a service workflow never doubles as access to payment or workforce data.
Keep supplier activation and purchasing out of the grant.
Committing money is not an action the agent holds, so a merchandiser or manager is the one who does it.
Prevent customer-service agents from crossing customer accounts.
Case-scoped access keeps every conversation inside the account it belongs to.
Preserve the complete history behind pricing, refund, and inventory actions.
When margin or shrink questions surface, the full sequence behind each action is one query away.
THREE LAYERS. ONE DECISION.
The boundary travels with the work.
Explore the context attached to every request.
What is this agent allowed to do?
retail-agent has a defined purpose and a bounded set of tools.
Whose authority travels with it?
The request acts for store manager, using that person’s permissions.
Where does the action land?
The policy applies to the requested action within Retail platform, before the tool executes.
04 / WAYS TO PUT IT TO WORK
Built for your real workflows.
01Customer service
Service agents resolve issues within the customer’s own account, and only with the actions the associate they assist already holds.
Identify→Authorize→Record
02Returns
Return agents process the returns they were granted; anything outside that set is refused before it reaches the system, so it lands with a supervisor.
Identify→Authorize→Record
03Vendor onboarding
Onboarding agents gather documents and draft records; activation is not an action they hold, so procurement does it.
Identify→Authorize→Record
04Store operations
Store agents work their own location’s data — schedules, tasks, inventory — without cross-banner reach.
Identify→Authorize→Record
05Inventory rebalancing
Rebalancing agents read stock levels and propose transfers; committing one is not in their grant, so a planner does it.
Identify→Authorize→Record
06Merchandising
Merchandising agents draft price and assortment changes within their category; publishing them is a separate action they are not given.
Identify→Authorize→Record
07Employee assistance
Employee-facing assistants answer from each worker’s own records and published policy, nothing broader.
Identify→Authorize→Record
QUESTIONS
A closer look.
Can this drop into our commerce and support stack?+
Yes. Fabriq sits between your agents and the order, payment, inventory, and support systems you already run — no re-platforming. Actions keep flowing through the same tools, each one checked against the agent’s grant and the acting user’s own permissions first.
What about customer payment data?+
Payment, loyalty, employee, and customer data are separate scopes. A service agent resolving an order issue works with order and account context without raw payment access, and every read of sensitive data is recorded.
How do seasonal staff get handled?+
Access follows identity — grants resolve org → team → member, and revoking a session cuts a person and their agents off immediately.
Can authority differ by person, role, and store?+
Yes. Which refund, discount and purchasing actions are reachable resolves per acting user and location, so one agent fleet serves every store while each associate’s agent operates within exactly that associate’s authority.
Can we keep an agent away from pricing and refunds?+
Yes — lookups and drafts stay instant while price changes, bulk edits and refunds are left out of the grant, so they never appear in the tool list. Every verdict is logged.
How do agents connect across our stack?+
Through one hub — prebuilt connectors plus OpenAPI import for internal services and Postgres behind read-only guardrails, all logged on the way through.