Can this drop into our commerce and support stack?

Yes. Fabriq sits as a policy layer between your agents and the order, payment, inventory, and support systems you already run — no re-platforming. Actions keep flowing through the same tools, each one checked against your thresholds first.

Can thresholds differ by person, role, and store?

Yes. Refund ceilings, discount authority, and purchasing limits resolve per acting user and location, so one agent fleet serves every store while each associate’s agent operates within exactly that associate’s authority.

What about customer payment data?

Payment, loyalty, employee, and customer data are separate scopes. A service agent resolving an order issue works with order and account context without raw payment access, and every read of sensitive data is recorded.

Can pricing and refund changes require approval?

Yes — lookups and drafts stay instant while price changes, bulk edits, and refunds hold for sign-off; every verdict is logged.

How do seasonal staff get handled?

Access follows identity — grants resolve org → team → member, and revoking a session cuts a person and their agents off immediately.

How do agents connect across our stack?

Through one hub — prebuilt connectors plus OpenAPI import for internal services and Postgres behind read-only guardrails, all logged on the way through.

Industry · Retail

Safely automate high-volume retail decisions

Control agents across customers, stores, suppliers, payments, inventory, and workforce systems.

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The landscape

Retail agents operate across ecommerce, stores, customer support, merchandising, inventory, loss prevention, and vendor management. A single workflow can touch customer data, payments, pricing, and physical operations.

Permissions must vary by store, region, brand, employee, customer, transaction value, and inventory location.

Live workflow

See a real workflow, governed

Every agent below carries its own identity and acts for a real user. Watch every tool call route through Fabriq — then edit the workflow yourself.

An agent resolves order issues by checking status and order history, issuing refunds directly under $100 and routing larger ones for approval.

agent: ordersupport-bot-01

Order issue reportedZendesk ticket

Order Support Agentordersupport-bot-01 · for: support@brightlanegoods.com

Agentic Fabriqidentity · policy · audit

Zendeskread ticket

Internal APIcheck order status

Striperefund

Drag nodes, draw connections, add tools — every agent action routes through Fabriq. Try wiring the agent straight to a tool.

The stakes

Industry challenges

01One customer chat can touch orders, payments, pricing, and inventory — four kinds of risk in a single conversation.
02Limits need to vary by store, role, and dollar amount; an integration grants one setting for everyone.
03Refund and discount bots without ceilings turn the support queue into a margin leak.
04At thousands of transactions a day, a small policy gap repeats itself before lunch.

Capabilities

How Fabriq helps retailers

Scope agents to assigned stores, territories, customers, and product categories.The org structure becomes the access structure — a store’s agent works that store, a category manager’s agent works that category.

Set refund, credit, discount, and price-change thresholds.Money-touching actions carry ceilings; routine amounts flow and exceptions escalate to a person.

Restrict access to payment, loyalty, employee, and customer data.Each sensitive domain is its own scope, so a service workflow never doubles as access to payment or workforce data.

Require approval before supplier activation or high-value purchasing.New suppliers and large orders hold for a merchandiser or manager before money is committed.

Prevent customer-service agents from crossing customer accounts.Case-scoped access keeps every conversation inside the account it belongs to.

Preserve the complete history behind pricing, refund, and inventory actions.When margin or shrink questions surface, the full sequence behind each action is one query away.

In practice

Featured workflows

logged

Customer service

Service agents resolve issues within the customer’s own account, with refund ceilings enforced per policy.

approval: human approval

Returns

Return agents process within policy windows and thresholds, escalating exceptions to a supervisor.

approval: human approval

Vendor onboarding

Onboarding agents gather documents and draft records; supplier activation waits for procurement approval.

logged

Store operations

Store agents work their own location’s data — schedules, tasks, inventory — without cross-banner reach.

approval: human approval

Inventory rebalancing

Rebalancing agents read stock levels and propose transfers; commitments hold for a planner’s confirmation.

approval: human approval

Merchandising

Merchandising agents draft price and assortment changes within category bounds, gated by threshold approvals.

logged

Employee assistance

Employee-facing assistants answer from each worker’s own records and published policy, nothing broader.

Core value

Faster service and leaner operations — with margin protected by ceilings on every refund, discount, and purchase order.

Questions

Safely automate high-volume retail decisions

See a real workflow, governed

Industry challenges

How Fabriq helps retailers

Featured workflows

Common questions