SOLUTIONS / Operations

Control the actions behind end-to-end automation

Coordinate agents across business processes while preserving ownership, limits, and the record.

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01 / IDENTITY02 / POLICY03 / AUDIT
FABRIQ / RIPPLEIDENTITY · PERMISSIONS · VISIBILITY
Autonomy, with accountability.FABRIQ / OPERATIONS
01 / THE CONTEXT

Move work across systems
without crossing a checkpoint.

Operational workflows rarely stay inside one system. A single agent may read a request, query inventory, contact a vendor, update an order, create a ticket, and notify a customer.

ILLUSTRATIVE · ONE WORKFLOW, FOUR SYSTEMSoperations-agent · for an operations manager
  1. 01AsanaRead the work orderassigned facility
  2. 02ShopifyCheck stock on handread only
  3. 03SlackPost to the vendor channelapproved vendor
  4. 04StripeRefund the customernot in this agent’s grant

The same manager’s authority travels every hand-off, and the whole sequence stays one record — so the fourth step can fail closed without losing the first three.

02 / IN PRACTICE

Autonomy, with accountability.

ILLUSTRATIVE WORK ORDER · WO-4412Line 3 conveyor — replace drive motoroperations-agent, acting for the operations manager on shift
Status
Awaiting parts → Parts ordered
AsanaSet by the agent · allowed
Promised back
Thursday, first shift
AsanaSet by the agent · allowed
Stock
Two replacement motors reserved
ShopifyRead and reserved · allowed
Line notified
Shift lead and the vendor channel
SlackPosted to the approved channel · allowed
Vendor bank details
StripeBlocked · never in this agent’s grant
Facility
Plant 2 → reassign the order
AsanaBlocked · outside this manager’s plants
Vendor payment
Prepared, with the PO attached
StripeHeld · the money step waits for a person
03 / WHAT CHANGES

Control, in the details.

01

Define the systems, resources, and actions available at each workflow stage.

A stage-aware policy means the vendor-research step cannot place orders and the ordering step cannot rewrite vendor data.

02

Carry each user’s authority across every application in the workflow.

The requester’s authority travels with the workflow, so each system sees the real initiator, not a super-user integration.

03

Keep the financial, contractual and safety-critical actions out of every agent’s grant.

Declared once and absent everywhere the workflow runs: whichever specialist agent reaches that step, the action is not in the list it was handed.

04

Restrict agents by facility, geography, business unit, vendor, or process.

Operational boundaries become access boundaries — an agent for one plant or region ends there.

05

Coordinate specialist agents without losing the hand-off trail.

Hand-offs between research, risk, and purchasing agents keep the original authority and its limits attached.

06

Stop a workflow at the step it exceeds its authority.

The refused call fails closed rather than quietly succeeding, so later steps never run on the back of one that should not have happened.

07

Review the full sequence behind an operational outcome.

The complete cross-system sequence reads as one record, from triggering request to final action.

THREE LAYERS. ONE DECISION.

The boundary travels with the work.

Explore the context attached to every request.

What is this agent allowed to do?

operations-agent has a defined purpose and a bounded set of tools.

04 / WAYS TO PUT IT TO WORK

Built for your real workflows.

01A vendor-onboarding agent that gathers documents but cannot activate the vendor.

Document gathering runs autonomously; activation — the step with financial consequences — is not an action the agent holds, so it stays with a person.

Identify→Authorize→Record
02An order-exception agent that reroutes shipments only where the planner it acts for could.

Rerouting is bounded by that planner’s own authority, so the fix for one exception cannot create a bigger one.

Identify→Authorize→Record
03A facilities agent that creates work orders but cannot authorize regulated maintenance.

Work orders open freely; the authorization action is left out of the grant, so it stays with certified humans.

Identify→Authorize→Record
04A procurement workflow that passes bounded tasks between research, risk, and purchasing agents.

Each specialist agent receives only its slice of the process, and the hand-off trail ties the slices together.

Identify→Authorize→Record
QUESTIONS

A closer look.

Can we drop this into existing workflows without re-platforming?+

Yes. Fabriq sits across the systems a workflow already touches — ticketing, ERP, docs, email. Nothing about the applications changes; the actions between them start carrying limits, two identities, and a shared record.

Can we stop a workflow mid-flight?+

Yes. A step that exceeds the agent’s grant or the requester’s own authority is refused before it reaches the tool, and the workflow stops there. Later stages never run on the back of a call that should not have happened.

What does the record show after the fact?+

Each step of the workflow with who asked, which agent acted, and the verdict — so a bad run reconstructs in minutes, not from screenshots.

Can limits follow the requesting employee across systems?+

Yes — per-user authority travels with the workflow. The person who triggered it caps what every step can reach, no matter which system or specialist agent is doing the work at that moment.

How do we connect systems that aren’t off the shelf?+

Import an OpenAPI spec, register an MCP server, or connect Postgres behind read-only guardrails — internal systems stay behind your firewall via an outbound-only tunnel.

Can a person own one step while the rest stays automated?+

Yes — leave that step’s action out of the agent’s grant. Everything before and after runs automatically, the agent has no way to take the step itself, and the refusal is on the record if it tries.

YOUR NEXT CHAPTER

Give operations
room to move.

See Fabriq in action
Policy FirewallEnterprise IdentityAudit Trail