Industry · SaaS / Technology

Build agent capabilities customers can trust

Add governed agent identity and permissions to products, internal tools, and developer workflows.

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The landscape

Technology companies are adding agents to products while also deploying internal agents for engineering, support, sales, and operations. Product teams must determine how an agent acts within each customer tenant, on behalf of each user, and across connected applications.

Building this separately for every agent creates inconsistent controls and slows enterprise adoption.

The stakes

Industry challenges

  1. 01Every product team hand-rolls tenant isolation, permissions, and audit for its own agent — and answers the same security questionnaire about it.
  2. 02A product agent that crosses tenants once is a customer notification, not a bug ticket.
  3. 03Enterprise buyers now ask how your agent is governed before they ask what it does.
  4. 04Internal agents multiply next to product ones, doubling the surface nobody owns.
Capabilities

How Fabriq helps technology companies

Give product and internal agents distinct identities.Product copilots and internal automations stop sharing service accounts; each is a principal you can reason about and revoke.
Enforce tenant, workspace, user, and resource boundaries.Boundaries are enforced at the tool-call layer, so a multi-tenant product agent cannot cross tenants even if application logic slips.
Apply the customer’s own permissions to agent actions.The agent acting for a user inherits that user’s permissions inside their tenant — no more, even when asked.
Add granular, customer-configurable agent policies.Enterprise customers set their own thresholds and approval rules for what your agent may do in their tenant.
Require approval before high-impact actions.Destructive or outward-facing actions hold for confirmation, in your product’s own experience, backed by policy.
Control third-party integrations and the credentials behind them.Customer-connected integrations run on credentials Fabriq holds and limits, so your product never stores them raw.
Provide enterprise customers with clear agent activity and audit evidence.Per-tenant activity logs give your customers the audit story their security teams demand.
Remain independent of the underlying model and agent framework.Swap models or frameworks without re-answering the enterprise security questionnaire — controls live in the layer, not the stack.
In practice

Featured workflows

approval: human approval

Product copilots

Copilots act within each tenant under the end user’s own permissions, with high-impact actions confirmed.

approval: human approval

Coding agents

Engineering agents open branches and pull requests while merge and deploy stay behind human approval.

approval: human approval

Support automation

Support agents resolve within the customer’s account and thresholds, escalating past their authority.

approval: human approval

DevOps agents

Operations agents read production context freely; changes to infrastructure hold for the on-call engineer.

approval: human approval

Customer integrations

Customer-connected apps run on credentials Fabriq holds, rotates, and revokes centrally.

approval: human approval

Internal knowledge assistants

Assistants answer from approved sources under each employee’s permissions — internal data stays limited by role.

Core value

Faster agent product development, stronger enterprise readiness, and a consistent security layer across every agent experience.

Questions

Common questions

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