Gleap

BUSINESS · CRM & SUPPORT

Tickets, conversations, help center articles, and campaigns for their project.

Acts as the person, not as itself

Each user connects their own account. Every call carries both identities — the agent and the person it is acting for — so the agent can never reach past what that individual can already do.

Credentials never touch the agent

Tokens live in the vault and attach server-side at call time. The agent holds a session, not a secret, and revoking access does not mean rotating a key.

Every call on the record

Who asked, which agent acted, which action ran, and the verdict that let it through — one audit trail across every integration, not one per vendor.

What an agent can do

Each action is granted on its own. An agent allowed to read is not thereby allowed to write, and the scope beside each row is what the acting user must have connected for it to run at all.

gleap_delete_aicontent_batch_by_batchidWRITE

Delete AI content by batchId via DELETE /v3/aicontent/batch/{batchId}

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gleap_delete_aicontent_by_contentidWRITE

Delete AI content by contentId via DELETE /v3/aicontent/{contentId}

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gleap_delete_aicontent_oldbatchesWRITE

Delete old AI content batches via DELETE /v3/aicontent/oldbatches

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gleap_delete_companies_by_companyidWRITE

Delete a company via DELETE /v3/companies/{companyId}

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gleap_delete_companies_by_companyid_members_by_sessionidWRITE

Remove a company member via DELETE /v3/companies/{companyId}/members/{sessionId}

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gleap_delete_custom_components_by_customcomponentidWRITE

Delete a custom component via DELETE /v3/custom-components/{customComponentId}

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gleap_delete_engagement_banners_by_banneridWRITE

Delete a banner via DELETE /v3/engagement/banners/{bannerId}

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gleap_delete_engagement_chat_messages_by_chatmessageidWRITE

Delete a chat message via DELETE /v3/engagement/chat-messages/{chatMessageId}

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gleap_delete_engagement_checklists_by_checklistidWRITE

Delete a checklist via DELETE /v3/engagement/checklists/{checklistId}

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gleap_delete_engagement_cobrowse_by_cobrowseproducttouridWRITE

Delete a cobrowse product tour via DELETE /v3/engagement/cobrowse/{cobrowseProductTourId}

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gleap_delete_engagement_emails_by_engagementemailidWRITE

Delete an email via DELETE /v3/engagement/emails/{engagementEmailId}

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gleap_delete_engagement_modals_by_modalidWRITE

Delete a modal via DELETE /v3/engagement/modals/{modalId}

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gleap_delete_engagement_news_by_newsidWRITE

Delete a news article via DELETE /v3/engagement/news/{newsId}

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gleap_delete_engagement_product_tours_by_producttouridWRITE

Delete a product tour via DELETE /v3/engagement/product-tours/{productTourId}

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gleap_delete_engagement_push_notifications_by_pushnotificationidWRITE

Delete a push notification via DELETE /v3/engagement/push-notifications/{pushNotificationId}

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gleap_delete_engagement_surveys_by_surveyidWRITE

Delete a survey via DELETE /v3/engagement/surveys/{surveyId}

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gleap_delete_engagement_tooltips_by_tooltipidWRITE

Delete a tooltip via DELETE /v3/engagement/tooltips/{tooltipId}

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gleap_delete_engagement_whatsapp_messages_by_whatsappmessageidWRITE

Delete a whatsapp message via DELETE /v3/engagement/whatsapp-messages/{whatsappMessageId}

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gleap_delete_helpcenter_collections_by_helpcentercollectionidWRITE

Delete a collection via DELETE /v3/helpcenter/collections/{helpcenterCollectionId}

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gleap_delete_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleidWRITE

Delete an article via DELETE /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}

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gleap_delete_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_draftWRITE

Discard an article draft via DELETE /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/draft

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gleap_delete_helpcenter_redirect_by_redirectidWRITE

Delete a redirect via DELETE /v3/helpcenter-redirect/{redirectId}

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gleap_delete_invitations_by_invitationidWRITE

Delete an invitation via DELETE /v3/invitations/{invitationId}

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gleap_delete_message_templates_by_messagetemplateidWRITE

Delete a message template via DELETE /v3/message-templates/{messageTemplateId}

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gleap_delete_messages_by_messageidWRITE

Delete a message via DELETE /v3/messages/{messageId}

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gleap_delete_pipeline_entries_by_entryidWRITE

Remove an entry via DELETE /v3/pipeline-entries/{entryId}

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gleap_delete_projects_users_by_useridWRITE

Remove a member from a project via DELETE /v3/projects/users/{userId}

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gleap_delete_s2s_contacts_by_useridWRITE

Delete contact via DELETE /v3/s2s/contacts/{userId}

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gleap_delete_s2s_webhooks_by_webhookidWRITE

Delete webhook via DELETE /v3/s2s/webhooks/{webhookId}

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gleap_delete_sessions_by_sessionidWRITE

Delete a session via DELETE /v3/sessions/{sessionId}

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gleap_delete_sessions_by_sessionid_memoryWRITE

Clear all contact memory entries via DELETE /v3/sessions/{sessionId}/memory

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gleap_delete_sessions_by_sessionid_memory_by_entrynameWRITE

Delete a contact memory entry via DELETE /v3/sessions/{sessionId}/memory/{entryName}

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gleap_delete_teams_by_teamidWRITE

Delete a team via DELETE /v3/teams/{teamId}

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gleap_delete_tickets_by_ticketidWRITE

Delete a ticket via DELETE /v3/tickets/{ticketId}

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gleap_delete_tickets_by_ticketid_draft_messageWRITE

Clear the composer draft message via DELETE /v3/tickets/{ticketId}/draft-message

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gleap_delete_youtube_source_batch_by_batchidWRITE

Delete YouTube batch content via DELETE /v3/youtube-source/batch/{batchId}

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gleap_delete_youtube_source_by_videoidWRITE

Delete YouTube video content via DELETE /v3/youtube-source/{videoId}

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gleap_get_ai_modelsREAD

Get AI model catalog via GET /v3/ai/models

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gleap_get_aicontent_by_contentidREAD

Get AI content by contentId via GET /v3/aicontent/{contentId}

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gleap_get_companiesREAD

List companies via GET /v3/companies

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gleap_get_companies_by_companyidREAD

Get a company via GET /v3/companies/{companyId}

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gleap_get_companies_by_companyid_membersREAD

Get company members via GET /v3/companies/{companyId}/members

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gleap_get_companies_by_companyid_ticketsREAD

Get company conversations via GET /v3/companies/{companyId}/tickets

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gleap_get_companies_countREAD

Count companies via GET /v3/companies/count

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gleap_get_companies_searchREAD

Search companies via GET /v3/companies/search

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gleap_get_custom_componentsREAD

Find all custom components via GET /v3/custom-components

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gleap_get_custom_components_by_customcomponentidREAD

Find one custom component via GET /v3/custom-components/{customComponentId}

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gleap_get_engagement_bannersREAD

Get all banners via GET /v3/engagement/banners

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gleap_get_engagement_banners_by_banneridREAD

Get a banner via GET /v3/engagement/banners/{bannerId}

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gleap_get_engagement_chat_messagesREAD

Get all chat messages via GET /v3/engagement/chat-messages

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gleap_get_engagement_chat_messages_by_chatmessageidREAD

Get a chat message via GET /v3/engagement/chat-messages/{chatMessageId}

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gleap_get_engagement_checklistsREAD

Get all checklists via GET /v3/engagement/checklists

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gleap_get_engagement_checklists_by_checklistidREAD

Get a checklist via GET /v3/engagement/checklists/{checklistId}

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gleap_get_engagement_cobrowseREAD

Get all cobrowse product tours via GET /v3/engagement/cobrowse

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gleap_get_engagement_cobrowse_by_cobrowseproducttouridREAD

Get a cobrowse product tour via GET /v3/engagement/cobrowse/{cobrowseProductTourId}

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gleap_get_engagement_emailsREAD

Get all emails via GET /v3/engagement/emails

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gleap_get_engagement_emails_by_engagementemailidREAD

Get an email via GET /v3/engagement/emails/{engagementEmailId}

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gleap_get_engagement_modalsREAD

Get all modals via GET /v3/engagement/modals

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gleap_get_engagement_modals_by_modalidREAD

Get a modal via GET /v3/engagement/modals/{modalId}

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gleap_get_engagement_newsREAD

Get all engagement news articles via GET /v3/engagement/news

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gleap_get_engagement_news_by_newsidREAD

Get an engagement news article via GET /v3/engagement/news/{newsId}

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gleap_get_engagement_product_toursREAD

Get all product tours via GET /v3/engagement/product-tours

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gleap_get_engagement_product_tours_by_producttouridREAD

Get a product tour via GET /v3/engagement/product-tours/{productTourId}

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gleap_get_engagement_push_notificationsREAD

Get all push notifications via GET /v3/engagement/push-notifications

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gleap_get_engagement_push_notifications_by_pushnotificationidREAD

Get a push notification via GET /v3/engagement/push-notifications/{pushNotificationId}

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gleap_get_engagement_surveysREAD

Get all surveys via GET /v3/engagement/surveys

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gleap_get_engagement_surveys_by_surveyidREAD

Get a survey via GET /v3/engagement/surveys/{surveyId}

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gleap_get_engagement_surveys_by_surveyid_responsesREAD

Get all survey responses via GET /v3/engagement/surveys/{surveyId}/responses

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gleap_get_engagement_surveys_by_surveyid_responses_exportREAD

Export survey responses via GET /v3/engagement/surveys/{surveyId}/responses/export

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gleap_get_engagement_surveys_by_surveyid_responses_samplesREAD

Get survey response samples via GET /v3/engagement/surveys/{surveyId}/responses/samples

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gleap_get_engagement_surveys_by_surveyid_responses_summarizeREAD

Summarize survey responses via GET /v3/engagement/surveys/{surveyId}/responses/summarize

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gleap_get_engagement_tooltipsREAD

Get all tooltips via GET /v3/engagement/tooltips

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gleap_get_engagement_tooltips_by_tooltipidREAD

Get a tooltip via GET /v3/engagement/tooltips/{tooltipId}

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gleap_get_engagement_whatsapp_messagesREAD

Get all WhatsApp messages via GET /v3/engagement/whatsapp-messages

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gleap_get_engagement_whatsapp_messages_by_whatsappmessageidREAD

Get a whatsapp message via GET /v3/engagement/whatsapp-messages/{whatsappMessageId}

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gleap_get_engagements_by_engagementid_activitiesREAD

Get engagement activities via GET /v3/engagements/{engagementId}/activities

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gleap_get_engagements_by_engagementid_activities_countREAD

Get engagement activities count via GET /v3/engagements/{engagementId}/activities/count

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gleap_get_engagements_by_engagementid_recipientsREAD

Find engagement recipients via GET /v3/engagements/{engagementId}/recipients

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gleap_get_engagements_by_engagementid_recipients_exportREAD

Export engagement recipients via GET /v3/engagements/{engagementId}/recipients/export

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gleap_get_engagements_by_engagementid_statisticsREAD

Get engagement statistics via GET /v3/engagements/{engagementId}/statistics

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gleap_get_helpcenter_collectionsREAD

Get all collections via GET /v3/helpcenter/collections

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gleap_get_helpcenter_collections_allREAD

Get all collections with subcollections via GET /v3/helpcenter/collections/all

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gleap_get_helpcenter_collections_by_helpcentercollectionidREAD

Get a collection via GET /v3/helpcenter/collections/{helpcenterCollectionId}

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gleap_get_helpcenter_collections_by_helpcentercollectionid_articlesREAD

Get all articles via GET /v3/helpcenter/collections/{helpcenterCollectionId}/articles

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gleap_get_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleidREAD

Get an article via GET /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}

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gleap_get_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_draftREAD

Get an article draft via GET /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/draft

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gleap_get_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_versionsREAD

List article versions via GET /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/versions

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gleap_get_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_versions_by_versionidREAD

Get an article version via GET /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/versions/{versionId}

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gleap_get_helpcenter_collections_statsREAD

Get article stats via GET /v3/helpcenter/collections/stats

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gleap_get_helpcenter_redirectREAD

Find all redirects via GET /v3/helpcenter-redirect

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gleap_get_invitationsREAD

Get all invitations for a user via GET /v3/invitations

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gleap_get_invitations_organisations_by_organisationidREAD

Get all invitations for an organisation via GET /v3/invitations/organisations/{organisationId}

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gleap_get_invitations_projectsREAD

Get all invitations for a project via GET /v3/invitations/projects

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gleap_get_knowledge_content_tagsREAD

Get content tags in use via GET /v3/knowledge/content-tags

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gleap_get_message_templatesREAD

Find all message templates via GET /v3/message-templates

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gleap_get_message_templates_by_messagetemplateidREAD

Find a message template via GET /v3/message-templates/{messageTemplateId}

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gleap_get_message_templates_tagsREAD

List all message template tags via GET /v3/message-templates/tags

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gleap_get_messagesREAD

Find messages by query via GET /v3/messages

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gleap_get_messages_by_messageid_threadREAD

Get thread messages via GET /v3/messages/{messageId}/thread

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gleap_get_messages_searchREAD

Search messages via GET /v3/messages/search

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gleap_get_pipeline_entries_by_entryidREAD

Get an entry via GET /v3/pipeline-entries/{entryId}

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gleap_get_pipelinesREAD

List pipelines via GET /v3/pipelines

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gleap_get_pipelines_by_pipelineidREAD

Get a pipeline via GET /v3/pipelines/{pipelineId}

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gleap_get_pipelines_by_pipelineid_entriesREAD

List entries of a stage via GET /v3/pipelines/{pipelineId}/entries

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gleap_get_pipelines_by_pipelineid_propertiesREAD

List pipeline fields via GET /v3/pipelines/{pipelineId}/properties

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gleap_get_projects_usersREAD

Get all users for a project via GET /v3/projects/users

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gleap_get_s2s_contacts_by_useridREAD

Get contact via GET /v3/s2s/contacts/{userId}

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gleap_get_s2s_contacts_by_userid_conversationsREAD

List contact conversations via GET /v3/s2s/contacts/{userId}/conversations

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gleap_get_s2s_conversations_by_conversationidREAD

Get conversation via GET /v3/s2s/conversations/{conversationId}

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gleap_get_s2s_conversations_by_conversationid_messagesREAD

List messages via GET /v3/s2s/conversations/{conversationId}/messages

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gleap_get_s2s_conversations_by_conversationid_workflowREAD

Get pending workflow step via GET /v3/s2s/conversations/{conversationId}/workflow

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gleap_get_s2s_messages_by_messageidREAD

Get message via GET /v3/s2s/messages/{messageId}

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gleap_get_s2s_stream_configREAD

Get stream config via GET /v3/s2s/stream/config

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gleap_get_s2s_webhooksREAD

List webhooks via GET /v3/s2s/webhooks

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gleap_get_s2s_workflowsREAD

List workflows via GET /v3/s2s/workflows

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gleap_get_sessionsREAD

Get all sessions via GET /v3/sessions

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gleap_get_sessions_by_sessionidREAD

Get a session via GET /v3/sessions/{sessionId}

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gleap_get_sessions_by_sessionid_activitiesREAD

Get session activities via GET /v3/sessions/{sessionId}/activities

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gleap_get_sessions_by_sessionid_chargebeeREAD

Get session Chargebee info via GET /v3/sessions/{sessionId}/chargebee

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gleap_get_sessions_by_sessionid_checklistsREAD

Get session checklists via GET /v3/sessions/{sessionId}/checklists

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gleap_get_sessions_by_sessionid_eventsREAD

Get session events via GET /v3/sessions/{sessionId}/events

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gleap_get_sessions_by_sessionid_identity_historyREAD

Get session identity history via GET /v3/sessions/{sessionId}/identity-history

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gleap_get_sessions_by_sessionid_lemonsqueezyREAD

Get session LemonSqueezy info via GET /v3/sessions/{sessionId}/lemonsqueezy

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gleap_get_sessions_by_sessionid_memoryREAD

List contact memory entries via GET /v3/sessions/{sessionId}/memory

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gleap_get_sessions_by_sessionid_memory_by_entrynameREAD

Get one contact memory entry via GET /v3/sessions/{sessionId}/memory/{entryName}

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gleap_get_sessions_by_sessionid_shopifyREAD

Get session Shopify info via GET /v3/sessions/{sessionId}/shopify

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gleap_get_sessions_by_sessionid_stripeREAD

Get session Stripe info via GET /v3/sessions/{sessionId}/stripe

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gleap_get_sessions_by_user_id_by_useridREAD

Get a session by user id via GET /v3/sessions/by-user-id/{userId}

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gleap_get_sessions_exportREAD

Export sessions via GET /v3/sessions/export

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gleap_get_sessions_searchREAD

Search for sessions via GET /v3/sessions/search

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gleap_get_shared_helpcenter_answerREAD

Answer help center question via GET /v3/shared/helpcenter/answer

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gleap_get_shared_helpcenter_searchREAD

Search help center articles via GET /v3/shared/helpcenter/search

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gleap_get_shared_helpcenter_sourcesREAD

Get help center sources via GET /v3/shared/helpcenter/sources

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gleap_get_statistics_bar_chartREAD

Get bar chart data for various statistics via GET /v3/statistics/bar-chart

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gleap_get_statistics_email_client_bouncesREAD

Get email client bounce statistics. Pass `outboundId` (query) to restrict the statistics to a single via GET /v3/statistics/email-client-bounces

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gleap_get_statistics_email_client_usageREAD

Get email client usage statistics. Pass `outboundId` (query) to restrict the statistics to a single via GET /v3/statistics/email-client-usage

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gleap_get_statistics_email_overviewREAD

Get email overview statistics. Pass `outboundId` (query) to restrict the statistics to a single outbound via GET /v3/statistics/email-overview

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gleap_get_statistics_factsREAD

Get fact data for various statistics via GET /v3/statistics/facts

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gleap_get_statistics_heatmapREAD

Get heatmap data for activity patterns via GET /v3/statistics/heatmap

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gleap_get_statistics_listsREAD

Get list data for various statistics via GET /v3/statistics/lists

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gleap_get_statistics_lists_exportREAD

Export list data as CSV. Returns a UTF-8 CSV file as an attachment (`Content-Disposition: attachment`), via GET /v3/statistics/lists/export

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gleap_get_statistics_raw_dataREAD

Get raw statistics data. Filterable fields: `actionType` (e.g. `HOME_MENU_CLICK`), `resourceType` via GET /v3/statistics/raw-data

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gleap_get_teamsREAD

Get all teams via GET /v3/teams

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gleap_get_ticketsREAD

Get all tickets via GET /v3/tickets

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gleap_get_tickets_by_session_queryREAD

Find tickets by session query via GET /v3/tickets/by-session-query

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gleap_get_tickets_by_ticketidREAD

Get a ticket via GET /v3/tickets/{ticketId}

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gleap_get_tickets_by_ticketid_activity_logsREAD

Get activity logs for a ticket via GET /v3/tickets/{ticketId}/activity-logs

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gleap_get_tickets_by_ticketid_audit_exportREAD

Export a single ticket for audit via GET /v3/tickets/{ticketId}/audit-export

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gleap_get_tickets_by_ticketid_console_logsREAD

Get console logs for a ticket via GET /v3/tickets/{ticketId}/console-logs

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gleap_get_tickets_by_ticketid_historyREAD

Get the internal history of a ticket via GET /v3/tickets/{ticketId}/history

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gleap_get_tickets_by_ticketid_network_logsREAD

Get network logs for a ticket via GET /v3/tickets/{ticketId}/network-logs

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gleap_get_tickets_by_ticketid_replayREAD

Get the session replay for a ticket via GET /v3/tickets/{ticketId}/replay

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gleap_get_tickets_csv_exportREAD

Export tickets as CSV via GET /v3/tickets/csv-export

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gleap_get_tickets_exportREAD

Export tickets as JSON via GET /v3/tickets/export

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gleap_get_tickets_export_fieldsREAD

List available export fields via GET /v3/tickets/export-fields

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gleap_get_tickets_extendedsearchREAD

Extended ticket search (contacts + tickets) via GET /v3/tickets/extendedsearch

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gleap_get_tickets_notification_by_sharetokenREAD

Get notification ticket via GET /v3/tickets/notification/{shareToken}

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gleap_get_tickets_presence_viewersREAD

List current ticket viewers via GET /v3/tickets/presence/viewers

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gleap_get_tickets_searchREAD

Search for tickets via GET /v3/tickets/search

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gleap_get_tickets_search_feature_requestsREAD

Search feature requests semantically via GET /v3/tickets/search-feature-requests

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gleap_get_tickets_ticketscountREAD

Get ticket counts per status via GET /v3/tickets/ticketscount

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gleap_get_tickets_tracker_ticketsREAD

Find tracker tickets via GET /v3/tickets/tracker-tickets

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gleap_get_translations_entriesREAD

List all translatable entries via GET /v3/translations/entries

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gleap_get_translations_entries_by_entryidREAD

Get a single translatable entry via GET /v3/translations/entries/{entryId}

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gleap_get_users_meREAD

Get current user via GET /v3/users/me

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gleap_get_users_me_permissionsREAD

Get current user's role permissions via GET /v3/users/me/permissions

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gleap_get_users_unified_inboxREAD

Get unified inbox tickets via GET /v3/users/unified-inbox

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gleap_get_users_unified_inbox_by_ticketidREAD

Get unified inbox ticket via GET /v3/users/unified-inbox/{ticketId}

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gleap_get_youtube_sourceREAD

List YouTube content via GET /v3/youtube-source

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gleap_patch_s2s_conversations_by_conversationidWRITE

Update conversation via PATCH /v3/s2s/conversations/{conversationId}

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gleap_post_agentevalsWRITE

Create example via POST /v3/agentevals

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gleap_post_aicontentWRITE

Create AI content via POST /v3/aicontent

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gleap_post_code_askWRITE

Ask a question about the project's connected source repositories via POST /v3/code/ask

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gleap_post_companies_by_companyid_membersWRITE

Add a company member via POST /v3/companies/{companyId}/members

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gleap_post_custom_componentsWRITE

Create a new custom component via POST /v3/custom-components

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gleap_post_engagement_bannersWRITE

Create a new banner via POST /v3/engagement/banners

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gleap_post_engagement_chat_messagesWRITE

Create a new chat message via POST /v3/engagement/chat-messages

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gleap_post_engagement_checklistsWRITE

Create a new checklist via POST /v3/engagement/checklists

api

gleap_post_engagement_cobrowseWRITE

Create a new cobrowse product tour via POST /v3/engagement/cobrowse

api

gleap_post_engagement_editor_precheckWRITE

Check whether the visual editor will work on a URL via POST /v3/engagement/editor/precheck

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gleap_post_engagement_emailsWRITE

Create a new email via POST /v3/engagement/emails

api

gleap_post_engagement_emails_by_engagementemailid_send_email_previewWRITE

Send email preview via POST /v3/engagement/emails/{engagementEmailId}/send-email-preview

api

gleap_post_engagement_modalsWRITE

Create a new modal via POST /v3/engagement/modals

api

gleap_post_engagement_newsWRITE

Create a new engagement news article via POST /v3/engagement/news

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gleap_post_engagement_product_toursWRITE

Create a new product tour via POST /v3/engagement/product-tours

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gleap_post_engagement_push_notificationsWRITE

Create a new push notification via POST /v3/engagement/push-notifications

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gleap_post_engagement_surveysWRITE

Create a new survey via POST /v3/engagement/surveys

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gleap_post_engagement_tooltipsWRITE

Create a new tooltip via POST /v3/engagement/tooltips

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gleap_post_engagement_whatsapp_messagesWRITE

Create a new whatsapp message via POST /v3/engagement/whatsapp-messages

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gleap_post_engagement_whatsapp_messages_send_templateWRITE

Send a whatsapp template message via POST /v3/engagement/whatsapp-messages/send-template

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gleap_post_engagements_by_engagementid_cloneWRITE

Clone engagement via POST /v3/engagements/{engagementId}/clone

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gleap_post_engagements_by_engagementid_fixed_audience_samplesWRITE

Get engagement fixed audience samples via POST /v3/engagements/{engagementId}/fixed-audience-samples

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gleap_post_frontend_tools_resultWRITE

Deliver a frontend tool execution result via POST /v3/frontend-tools/result

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gleap_post_helpcenter_collectionsWRITE

Create a new collection via POST /v3/helpcenter/collections

api

gleap_post_helpcenter_collections_by_helpcentercollectionid_articlesWRITE

Create a new article via POST /v3/helpcenter/collections/{helpcenterCollectionId}/articles

api

gleap_post_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_draft_publishWRITE

Publish an article draft via POST /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/draft/publish

api

gleap_post_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_versionsWRITE

Create an article version checkpoint via POST /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/versions

api

gleap_post_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_versions_by_versionid_restore

WRITE

Restore an article version via POST /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/versions/{versionId}/restore

api

gleap_post_helpcenter_redirectWRITE

Create a new redirect via POST /v3/helpcenter-redirect

api

gleap_post_invitations_organisations_by_organisationidWRITE

Invite people to an organisation via POST /v3/invitations/organisations/{organisationId}

api

gleap_post_invitations_projectsWRITE

Invite people to a project via POST /v3/invitations/projects

api

gleap_post_knowledge_searchWRITE

Search knowledge documents via POST /v3/knowledge/search

api

gleap_post_knowledge_similar_ticketsWRITE

Find similar tickets via POST /v3/knowledge/similar-tickets

api

gleap_post_message_templatesWRITE

Create a new message template via POST /v3/message-templates

api

gleap_post_messagesWRITE

Create a new message via POST /v3/messages

api

gleap_post_messages_by_messageid_faqWRITE

Accept or decline an AI FAQ suggestion via POST /v3/messages/{messageId}/faq

api

gleap_post_messages_by_messageid_threadWRITE

Create a thread reply via POST /v3/messages/{messageId}/thread

api

gleap_post_pipelines_by_pipelineid_entriesWRITE

Add a record to a pipeline via POST /v3/pipelines/{pipelineId}/entries

api

gleap_post_s2s_contacts_by_userid_conversationsWRITE

Create conversation via POST /v3/s2s/contacts/{userId}/conversations

api

gleap_post_s2s_contacts_by_userid_eventsWRITE

Track contact events via POST /v3/s2s/contacts/{userId}/events

api

gleap_post_s2s_conversations_by_conversationid_closeWRITE

Close conversation via POST /v3/s2s/conversations/{conversationId}/close

api

gleap_post_s2s_conversations_by_conversationid_messagesWRITE

Send message via POST /v3/s2s/conversations/{conversationId}/messages

api

gleap_post_s2s_conversations_by_conversationid_ratingWRITE

Rate conversation via POST /v3/s2s/conversations/{conversationId}/rating

api

gleap_post_s2s_conversations_by_conversationid_readWRITE

Mark conversation read via POST /v3/s2s/conversations/{conversationId}/read

api

gleap_post_s2s_conversations_by_conversationid_reopenWRITE

Reopen conversation via POST /v3/s2s/conversations/{conversationId}/reopen

api

gleap_post_s2s_conversations_by_conversationid_typingWRITE

Typing indicator via POST /v3/s2s/conversations/{conversationId}/typing

api

gleap_post_s2s_conversations_by_conversationid_workflow_answerWRITE

Answer workflow step via POST /v3/s2s/conversations/{conversationId}/workflow/answer

api

gleap_post_s2s_conversations_by_conversationid_workflow_by_workflowid_runWRITE

Run workflow via POST /v3/s2s/conversations/{conversationId}/workflow/{workflowId}/run

api

gleap_post_s2s_messages_by_messageid_ratingWRITE

Rate message via POST /v3/s2s/messages/{messageId}/rating

api

gleap_post_s2s_stream_authWRITE

Authorize channel subscription via POST /v3/s2s/stream/auth

api

gleap_post_s2s_stream_user_authWRITE

Authenticate stream user via POST /v3/s2s/stream/user-auth

api

gleap_post_s2s_webhooksWRITE

Create webhook via POST /v3/s2s/webhooks

api

gleap_post_sessionsWRITE

Create a new session via POST /v3/sessions

api

gleap_post_sessions_by_sessionid_checklists_by_checklistid_resetWRITE

Reset session checklist via POST /v3/sessions/{sessionId}/checklists/{checklistId}/reset

api

gleap_post_sessions_by_sessionid_memoryWRITE

Create or update a contact memory entry via POST /v3/sessions/{sessionId}/memory

api

gleap_post_sessions_importerWRITE

Import sessions via POST /v3/sessions/importer

api

gleap_post_sessions_importer_hubspotWRITE

Import sessions from HubSpot via POST /v3/sessions/importer/hubspot

api

gleap_post_sessions_importer_intercomWRITE

Import sessions from intercom via POST /v3/sessions/importer/intercom

api

gleap_post_sessions_importer_zendeskWRITE

Import sessions from Zendesk via POST /v3/sessions/importer/zendesk

api

gleap_post_sessions_unsubscribeWRITE

Unsubscribe sessions via POST /v3/sessions/unsubscribe

api

gleap_post_sessions_warmupWRITE

Pre-warm sessions cache for the active project via POST /v3/sessions/warmup

api

gleap_post_teamsWRITE

Create a new team via POST /v3/teams

api

gleap_post_ticketsWRITE

Create a new ticket via POST /v3/tickets

api

gleap_post_tickets_bulk_replyWRITE

Bulk-reply to tickets via POST /v3/tickets/bulk/reply

api

gleap_post_tickets_by_ticketid_send_to_integrationWRITE

Send ticket to integration via POST /v3/tickets/{ticketId}/send-to-integration

api

gleap_post_tickets_by_ticketid_send_transcriptWRITE

Send ticket conversation transcript to multiple emails via POST /v3/tickets/{ticketId}/send-transcript

api

gleap_post_tickets_by_ticketid_typingWRITE

Indicate user typing via POST /v3/tickets/{ticketId}/typing

api

gleap_post_tickets_by_ticketid_viewingWRITE

Indicate user viewing via POST /v3/tickets/{ticketId}/viewing

api

gleap_post_tickets_by_ticketid_voice_replyWRITE

Voice reply (dictate or smart) via POST /v3/tickets/{ticketId}/voice-reply

api

gleap_post_tickets_by_ticketid_voteWRITE

Vote for ticket via POST /v3/tickets/{ticketId}/vote

api

gleap_post_tickets_by_ticketid_workflowWRITE

Run workflow via POST /v3/tickets/{ticketId}/workflow

api

gleap_post_tickets_composeWRITE

Create a new ticket with an optional initial message via POST /v3/tickets/compose

api

gleap_post_tickets_deduplicateWRITE

Find duplicate feature requests via POST /v3/tickets/deduplicate

api

gleap_post_tickets_generate_dataWRITE

Generate tracker ticket data with AI via POST /v3/tickets/generate-data

api

gleap_post_tickets_tracker_ticketsWRITE

Create a tracker ticket via POST /v3/tickets/tracker-tickets

api

gleap_post_uploadsWRITE

Upload a file via POST /v3/uploads

api

gleap_post_uploads_from_urlWRITE

Import an image from a URL via POST /v3/uploads/from-url

api

gleap_post_usersWRITE

api

gleap_post_users_me_reassign_ticketsWRITE

Hand over the user's open tickets to their team via POST /v3/users/me/reassign-tickets

api

gleap_post_users_me_session_authWRITE

Authenticate a session for websockets via POST /v3/users/me/session-auth

api

gleap_post_users_me_session_channel_authWRITE

Authorize a session channel subscription via POST /v3/users/me/session-channel-auth

api

gleap_post_users_resendWRITE

Resend a verification code to the user's email via POST /v3/users/resend

api

gleap_post_users_verifyWRITE

Verify a user's email address via POST /v3/users/verify

api

gleap_post_youtube_sourceWRITE

Import YouTube video via POST /v3/youtube-source

api

gleap_post_youtube_source_batchWRITE

Import YouTube playlist/channel via POST /v3/youtube-source/batch

api

gleap_post_youtube_source_previewWRITE

Preview YouTube URL via POST /v3/youtube-source/preview

api

gleap_put_aicontent_by_contentidWRITE

Update AI content by contentId via PUT /v3/aicontent/{contentId}

api

gleap_put_companies_by_companyidWRITE

Create or update a company via PUT /v3/companies/{companyId}

api

gleap_put_custom_components_by_customcomponentidWRITE

Update a custom component via PUT /v3/custom-components/{customComponentId}

api

gleap_put_engagement_banners_by_banneridWRITE

Update a banner via PUT /v3/engagement/banners/{bannerId}

api

gleap_put_engagement_chat_messages_by_chatmessageidWRITE

Update a chat message via PUT /v3/engagement/chat-messages/{chatMessageId}

api

gleap_put_engagement_checklists_by_checklistidWRITE

Update a checklist via PUT /v3/engagement/checklists/{checklistId}

api

gleap_put_engagement_cobrowse_by_cobrowseproducttouridWRITE

Update a cobrowse product tour via PUT /v3/engagement/cobrowse/{cobrowseProductTourId}

api

gleap_put_engagement_emails_by_engagementemailidWRITE

Update an email via PUT /v3/engagement/emails/{engagementEmailId}

api

gleap_put_engagement_modals_by_modalidWRITE

Update a modal via PUT /v3/engagement/modals/{modalId}

api

gleap_put_engagement_news_by_newsidWRITE

Update a news article via PUT /v3/engagement/news/{newsId}

api

gleap_put_engagement_product_tours_by_producttouridWRITE

Update a product tour via PUT /v3/engagement/product-tours/{productTourId}

api

gleap_put_engagement_push_notifications_by_pushnotificationidWRITE

Update a push notification via PUT /v3/engagement/push-notifications/{pushNotificationId}

api

gleap_put_engagement_surveys_by_surveyidWRITE

Update a survey via PUT /v3/engagement/surveys/{surveyId}

api

gleap_put_engagement_surveys_by_surveyid_responses_readWRITE

Mark all survey responses as read via PUT /v3/engagement/surveys/{surveyId}/responses/read

api

gleap_put_engagement_tooltips_by_tooltipidWRITE

Update a tooltip via PUT /v3/engagement/tooltips/{tooltipId}

api

gleap_put_engagement_whatsapp_messages_by_whatsappmessageidWRITE

Update a whatsapp message via PUT /v3/engagement/whatsapp-messages/{whatsappMessageId}

api

gleap_put_helpcenter_collections_by_helpcentercollectionidWRITE

Update a collection via PUT /v3/helpcenter/collections/{helpcenterCollectionId}

api

gleap_put_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleidWRITE

Update an article via PUT /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}

api

gleap_put_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_draftWRITE

Save an article draft via PUT /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/draft

api

gleap_put_helpcenter_collections_by_helpcentercollectionid_articles_by_helpcenterarticleid_moveWRITE

Move an article via PUT /v3/helpcenter/collections/{helpcenterCollectionId}/articles/{helpcenterArticleId}/move

api

gleap_put_helpcenter_collections_by_helpcentercollectionid_articles_orderWRITE

Reorder articles via PUT /v3/helpcenter/collections/{helpcenterCollectionId}/articles/order

api

gleap_put_helpcenter_collections_by_helpcentercollectionid_toggle_publishWRITE

Publish or unpublish a collection's articles via PUT /v3/helpcenter/collections/{helpcenterCollectionId}/toggle-publish

api

gleap_put_helpcenter_collections_orderWRITE

Reorder collections via PUT /v3/helpcenter/collections/order

api

gleap_put_helpcenter_redirect_by_redirectidWRITE

Update a redirect via PUT /v3/helpcenter-redirect/{redirectId}

api

gleap_put_invitations_by_invitationidWRITE

Accept or decline an invitation via PUT /v3/invitations/{invitationId}

api

gleap_put_invitations_by_invitationid_roleWRITE

Update an invitation's role via PUT /v3/invitations/{invitationId}/role

api

gleap_put_message_templates_by_messagetemplateidWRITE

Update a message template via PUT /v3/message-templates/{messageTemplateId}

api

gleap_put_messages_by_messageidWRITE

Update a message via PUT /v3/messages/{messageId}

api

gleap_put_messages_by_messageid_reactionsWRITE

Set a message reaction via PUT /v3/messages/{messageId}/reactions

api

gleap_put_pipeline_entries_by_entryid_due_dateWRITE

Set an entry's due date via PUT /v3/pipeline-entries/{entryId}/due-date

api

gleap_put_pipeline_entries_by_entryid_moveWRITE

Move an entry via PUT /v3/pipeline-entries/{entryId}/move

api

gleap_put_pipeline_entries_by_entryid_valuesWRITE

Update entry values via PUT /v3/pipeline-entries/{entryId}/values

api

gleap_put_projects_users_by_useridWRITE

Update a project member's role via PUT /v3/projects/users/{userId}

api

gleap_put_s2s_contacts_by_useridWRITE

Upsert contact via PUT /v3/s2s/contacts/{userId}

api

gleap_put_s2s_conversations_by_conversationid_network_logsWRITE

Set network logs via PUT /v3/s2s/conversations/{conversationId}/network-logs

api

gleap_put_sessions_by_sessionidWRITE

Update a session via PUT /v3/sessions/{sessionId}

api

gleap_put_sessions_by_sessionid_memory_by_entrynameWRITE

Update a contact memory entry via PUT /v3/sessions/{sessionId}/memory/{entryName}

api

gleap_put_sessions_by_sessionid_resubscribeWRITE

Resubscribe a session via PUT /v3/sessions/{sessionId}/resubscribe

api

gleap_put_teams_by_teamidWRITE

Update a team via PUT /v3/teams/{teamId}

api

gleap_put_teams_by_teamid_orderWRITE

Reorder a team via PUT /v3/teams/{teamId}/order

api

gleap_put_tickets_archive_allWRITE

Archive all tickets in a lane via PUT /v3/tickets/archive/all

api

gleap_put_tickets_bulkWRITE

Bulk-update tickets via PUT /v3/tickets/bulk

api

gleap_put_tickets_by_ticketidWRITE

Update a ticket via PUT /v3/tickets/{ticketId}

api

gleap_put_tickets_by_ticketid_archiveWRITE

Archive a ticket via PUT /v3/tickets/{ticketId}/archive

api

gleap_put_tickets_by_ticketid_await_customer_replyWRITE

Await customer reply on a ticket via PUT /v3/tickets/{ticketId}/await-customer-reply

api

gleap_put_tickets_by_ticketid_close_as_spamWRITE

Close a ticket as spam (agent verdict) via PUT /v3/tickets/{ticketId}/close-as-spam

api

gleap_put_tickets_by_ticketid_draft_messageWRITE

Set the composer draft message via PUT /v3/tickets/{ticketId}/draft-message

api

gleap_put_tickets_by_ticketid_linkWRITE

Link a ticket to another ticket via PUT /v3/tickets/{ticketId}/link

api

gleap_put_tickets_by_ticketid_snoozeWRITE

Snooze a ticket via PUT /v3/tickets/{ticketId}/snooze

api

gleap_put_tickets_by_ticketid_spamWRITE

Mark a ticket as spam via PUT /v3/tickets/{ticketId}/spam

api

gleap_put_tickets_by_ticketid_unarchiveWRITE

Unarchive a ticket via PUT /v3/tickets/{ticketId}/unarchive

api

gleap_put_tickets_by_ticketid_unlinkWRITE

Unlink a ticket via PUT /v3/tickets/{ticketId}/unlink

api

gleap_put_tickets_deduplicate_mergeWRITE

Merge a duplicate group via PUT /v3/tickets/deduplicate/merge

api

gleap_put_tickets_mergeWRITE

Merge multiple tickets into one via PUT /v3/tickets/merge

api

gleap_put_translations_entries_by_entryidWRITE

Update a translatable entry via PUT /v3/translations/entries/{entryId}

api

gleap_put_users_by_useridWRITE

Update the current user via PUT /v3/users/{userId}

api

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