All integrations

Freshdesk

BUSINESS · CRM & SUPPORT

Tickets, contacts, and the knowledge base in that person’s own helpdesk.

Acts as the person, not as itself

Each user connects their own account. Every call carries both identities — the agent and the person it is acting for — so the agent can never reach past what that individual can already do.

Credentials never touch the agent

Tokens live in the vault and attach server-side at call time. The agent holds a session, not a secret, and revoking access does not mean rotating a key.

Every call on the record

Who asked, which agent acted, which action ran, and the verdict that let it through — one audit trail across every integration, not one per vendor.

What an agent can do

Each action is granted on its own. An agent allowed to read is not thereby allowed to write, and the scope beside each row is what the acting user must have connected for it to run at all.

freshdesk_delete_admin_groups_idWRITE

Delete a Group via DELETE /api/v2/admin/groups/{id}

api
freshdesk_delete_admin_skills_idWRITE

Delete a Skill via DELETE /api/v2/admin/skills/{id}. The reference documents 16 typed fields for this operation which this integration does not model as a schema: agents, condtions, created_at, custom_fields, default, domains, group_id, id, language, match_type, priority, product_id...

api
freshdesk_delete_admin_ticket_fields_idWRITE

Delete a Ticket Field via DELETE /api/v2/admin/ticket_fields/{id}. The reference documents 1 typed fields for this operation which this integration does not model as a schema: label

api
freshdesk_delete_admin_ticket_fields_id_sections_section_idWRITE

Delete a section via DELETE /api/v2/admin/ticket_fields/{id}/sections/{section_id}

api
freshdesk_delete_agents_idWRITE

Delete an Agent via DELETE /api/v2/agents/{id}

api
freshdesk_delete_attachments_idWRITE

Delete an attachment via DELETE /api/v2/attachments/{id}

api
freshdesk_delete_automations_automation_type_id_rules_idWRITE

Delete an Automation Rule via DELETE /api/v2/automations/{automation_type_id}/rules/{id}

api
freshdesk_delete_companies_idWRITE

Delete a Company via DELETE /api/v2/companies/{id}

api
freshdesk_delete_contact_field_idWRITE

Delete a contact field via DELETE /api/v2/contact_field/{id}. The reference documents 12 typed fields for this operation which this integration does not model as a schema: available, available_since, created_at, focus_mode, group_ids, id, occasional, role_ids, signature, skill_ids, ticket_scope, updated_at

api
freshdesk_delete_contacts_idWRITE

Soft Delete a Contact via DELETE /api/v2/contacts/{id}

api
freshdesk_delete_contacts_id_hard_deleteWRITE

Permanently Delete a Contact via DELETE /api/v2/contacts/{id}/hard_delete. The reference documents 1 typed fields for this operation which this integration does not model as a schema: force

api
freshdesk_delete_conversations_idWRITE

Delete a conversation via DELETE /api/v2/conversations/{id}

api
freshdesk_delete_custom_objects_schemas_schema_id_records_record_idWRITE

Delete A Record via DELETE /api/v2/custom_objects/schemas/{schema-id}/records/{record-id}

api
freshdesk_delete_discussions_categories_idWRITE

Delete a Forum Category via DELETE /api/v2/discussions/categories/{id}. The reference documents 8 typed fields for this operation which this integration does not model as a schema: company_ids, forum_category_id, forum_type, forum_visibility, id, position, posts_count, topics_count

api
freshdesk_delete_discussions_comments_idWRITE

Delete A Comment via DELETE /api/v2/discussions/comments/{id}. The reference documents 4 typed fields for this operation which this integration does not model as a schema: created_at, id, updated_at, visible_in_portals

api
freshdesk_delete_discussions_forums_forum_id_followWRITE

Unmonitor Forum via DELETE /api/v2/discussions/forums/{forum_id}/follow

api
freshdesk_delete_discussions_forums_idWRITE

Delete a Forum via DELETE /api/v2/discussions/forums/{id}

api
freshdesk_delete_discussions_topics_idWRITE

Delete a Topic via DELETE /api/v2/discussions/topics/{id}

api
freshdesk_delete_discussions_topics_topic_id_followWRITE

Unmonitor Topic via DELETE /api/v2/discussions/topics/{topic_id}/follow

api
freshdesk_delete_email_mailboxes_idWRITE

Delete an Email Mailbox via DELETE /api/v2/email/mailboxes/{id}

api
freshdesk_delete_groups_idWRITE

Delete a Group via DELETE /api/v2/groups/{id}. The reference documents 10 typed fields for this operation which this integration does not model as a schema: agent_ids, allow_agents_to_change_availability, automatic_agent_assignment, business_calendar_id, created_at, escalate_to, id, sync_status, unassigned_for, updated_at

api
freshdesk_delete_solutions_articles_idWRITE

Delete a Solution Article via DELETE /api/v2/solutions/articles/{id}

api
freshdesk_delete_solutions_categories_idWRITE

Delete a Solution Category via DELETE /api/v2/solutions/categories/{id}. The reference documents 11 typed fields for this operation which this integration does not model as a schema: articles_count, company_ids, company_segment_ids, contact_segment_ids, created_at, hierarchy, id, parent_folder_id, sub_folders_count, updated_at, visibility

api
freshdesk_delete_solutions_folders_idWRITE

Delete a Solution Folder via DELETE /api/v2/solutions/folders/{id}. The reference documents 15 typed fields for this operation which this integration does not model as a schema: agent_id, category_id, created_at, description_text, folder_id, hierarchy, hits, id, seo_data, status, tags, thumbs_down...

api
freshdesk_delete_ticket_forms_form_id_fields_field_idWRITE

Delete a Ticket Form's Field via DELETE /api/v2/ticket-forms/{form_id}/fields/{field_id}. The reference documents 15 typed fields for this operation which this integration does not model as a schema: attachments, body, body_text, created_at, id, incoming, last_edited_at, last_edited_user_id, private, source, support_email, ticket_id...

api
freshdesk_delete_ticket_forms_idWRITE

Delete a Ticket Form via DELETE /api/v2/ticket-forms/{id}

api
freshdesk_delete_tickets_archived_idWRITE

Delete an Archive Ticket via DELETE /api/v2/tickets/archived/{id}

api
freshdesk_delete_tickets_idWRITE

Delete a Ticket via DELETE /api/v2/tickets/{id}

api
freshdesk_delete_tickets_id_accessesWRITE

Remove Ticket User Access via DELETE /api/v2/tickets/{id}/accesses. The reference documents 1 typed fields for this operation which this integration does not model as a schema: choices

api
freshdesk_delete_tickets_id_summaryWRITE

Delete Summary via DELETE /api/v2/tickets/{id}/summary

api
freshdesk_delete_time_entries_idWRITE

Delete a Time Entry via DELETE /api/v2/time_entries/{id}. The reference documents 9 typed fields for this operation which this integration does not model as a schema: active, created_at, group_id, id, primary_role, product_id, reply_email, to_email, updated_at

api
freshdesk_get_accountREAD

View Account via GET /api/v2/account. The reference documents 4 typed fields for this operation which this integration does not model as a schema: date_range, include, output_format, resources

api
freshdesk_get_admin_groupsREAD

List All Groups via GET /api/v2/admin/groups

api
freshdesk_get_admin_groups_idREAD

View a Group via GET /api/v2/admin/groups/{id}

api
freshdesk_get_admin_groups_id_agentsREAD

List All Agents in a Group via GET /api/v2/admin/groups/{id}/agents

api
freshdesk_get_admin_skillsREAD

List all Skills via GET /api/v2/admin/skills

api
freshdesk_get_admin_skills_idREAD

View a Skill via GET /api/v2/admin/skills/{id}

api
freshdesk_get_admin_ticket_fieldsREAD

List All Ticket Fields via GET /api/v2/admin/ticket_fields

api
freshdesk_get_admin_ticket_fields_idREAD

View a Ticket Field via GET /api/v2/admin/ticket_fields/{id}

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freshdesk_get_admin_ticket_fields_id_sectionsREAD

List All Sections for a Ticket Field via GET /api/v2/admin/ticket_fields/{id}/sections

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freshdesk_get_admin_ticket_fields_id_sections_section_idREAD

List a specific Section details via GET /api/v2/admin/ticket_fields/{id}/sections/{section_id}

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freshdesk_get_agentsREAD

List All Agents via GET /api/v2/agents

api
freshdesk_get_agents_autocompleteREAD

Search Agents via GET /api/v2/agents/autocomplete. The reference documents 3 typed fields for this operation which this integration does not model as a schema: only, page, per_page

api
freshdesk_get_agents_idREAD

View an Agent via GET /api/v2/agents/{id}

api
freshdesk_get_agents_id_availabilityREAD

View Agent Availability via GET /api/v2/agents/{id}/availability

api
freshdesk_get_agents_meREAD

Currently Authenticated Agent via GET /api/v2/agents/me

api
freshdesk_get_automations_automation_type_id_rulesREAD

List All Automation Rules via GET /api/v2/automations/{automation_type_id}/rules

api
freshdesk_get_automations_automation_type_id_rules_idREAD

View an Automation Rule via GET /api/v2/automations/{automation_type_id}/rules/{id}

api
freshdesk_get_business_hoursREAD

List All Business Hours via GET /api/v2/business_hours. The reference documents 5 typed fields for this operation which this integration does not model as a schema: actions, created_at, id, private, updated_at

api
freshdesk_get_business_hours_idREAD

View a Business Hour via GET /api/v2/business_hours/{id}

api
freshdesk_get_canned_response_folders_id_responsesREAD

Get details of Canned Responses in a Folder via GET /api/v2/canned_response_folders/{id}/responses. The reference documents 3 typed fields for this operation which this integration does not model as a schema: created_at, id, updated_at

api
freshdesk_get_canned_responses_idREAD

View a Canned Response via GET /api/v2/canned_responses/{id}. The reference documents 6 typed fields for this operation which this integration does not model as a schema: attachments, content_html, folder_id, group_ids, title, visibility

api
freshdesk_get_channels_outbound_messages_message_idREAD

Retrieve Message via GET /api/v2/channels/outbound-messages/{message_id}

api
freshdesk_get_collaboration_messages_idREAD

Get message for thread via GET /api/v2/collaboration/messages/{id}

api
freshdesk_get_collaboration_messages_id_generate_quoteREAD

Get quoted text for message via GET /api/v2/collaboration/messages/{id}/generate-quote

api
freshdesk_get_collaboration_threads_idREAD

Get a thread via GET /api/v2/collaboration/threads/{id}. The reference documents 1 typed fields for this operation which this integration does not model as a schema: body_text

api
freshdesk_get_companiesREAD

List All Companies via GET /api/v2/companies

api
freshdesk_get_companies_autocompleteREAD

Search Companies via GET /api/v2/companies/autocomplete

api
freshdesk_get_companies_idREAD

View a Company via GET /api/v2/companies/{id}

api
freshdesk_get_companies_importsREAD

Company Import via GET /api/v2/companies/imports

api
freshdesk_get_companies_imports_idREAD

Company Import via GET /api/v2/companies/imports/{id}

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freshdesk_get_company_fieldsREAD

List all company fields via GET /api/v2/company_fields

api
freshdesk_get_company_fields_idREAD

View a company field via GET /api/v2/company_fields/{id}. The reference documents 3 typed fields for this operation which this integration does not model as a schema: label, position, required_for_agents

api
freshdesk_get_contact_fieldsREAD

List all contact fields via GET /api/v2/contact_fields

api
freshdesk_get_contact_fields_idREAD

View a contact field via GET /api/v2/contact_fields/{id}

api
freshdesk_get_contactsREAD

List All Contacts via GET /api/v2/contacts

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freshdesk_get_contacts_autocompleteREAD

Search Contacts via GET /api/v2/contacts/autocomplete

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freshdesk_get_contacts_idREAD

View a Contact via GET /api/v2/contacts/{id}

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freshdesk_get_contacts_importsREAD

Contact Import via GET /api/v2/contacts/imports

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freshdesk_get_contacts_imports_idREAD

Contact Import via GET /api/v2/contacts/imports/{id}

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freshdesk_get_custom_objects_schemasREAD

Retrieve Existing Custom Objects via GET /api/v2/custom_objects/schemas

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freshdesk_get_custom_objects_schemas_schema_idREAD

Retrieve A Specific Custom Object via GET /api/v2/custom_objects/schemas/{schema-id}

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freshdesk_get_custom_objects_schemas_schema_id_recordsREAD

Retrieve All Records via GET /api/v2/custom_objects/schemas/{schema-id}/records. The reference documents 2 typed fields for this operation which this integration does not model as a schema: _links, page_size

api
freshdesk_get_custom_objects_schemas_schema_id_records_countREAD

Retrieve The Count Of Records via GET /api/v2/custom_objects/schemas/{schema-id}/records/count. The reference documents 7 typed fields for this operation which this integration does not model as a schema: created_at, id, personal, responses_count, sort_by, sort_order, updated_at

api
freshdesk_get_custom_objects_schemas_schema_id_records_record_idREAD

Retrieve A Record via GET /api/v2/custom_objects/schemas/{schema-id}/records/{record-id}

api
freshdesk_get_customer_satisfaction_surveysREAD

Surveys via GET /api/v2/customer-satisfaction/surveys

api
freshdesk_get_customer_satisfaction_surveys_survey_id_responsesREAD

View all Survey Responses via GET /api/v2/customer-satisfaction/surveys/{survey_id}/responses. The reference documents 7 typed fields for this operation which this integration does not model as a schema: accepted_ratings, created_at, id, label, questions, title, updated_at

api
freshdesk_get_discussions_categoriesREAD

List All Forum Categories via GET /api/v2/discussions/categories

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freshdesk_get_discussions_categories_idREAD

View a Forum Category via GET /api/v2/discussions/categories/{id}

api
freshdesk_get_discussions_categories_id_forumsREAD

List All Forums in a Category via GET /api/v2/discussions/categories/{id}/forums

api
freshdesk_get_discussions_forums_idREAD

View A Forum via GET /api/v2/discussions/forums/{id}

api
freshdesk_get_discussions_forums_id_followREAD

Monitoring Status For Forum via GET /api/v2/discussions/forums/{id}/follow. The reference documents 16 typed fields for this operation which this integration does not model as a schema: created_at, forum_id, hits, id, locked, merged_topic_id, message, posts_count, replied_at, replied_by, stamp_type, sticky...

api
freshdesk_get_discussions_forums_id_topicsREAD

List All Topics in a Forum via GET /api/v2/discussions/forums/{id}/topics

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freshdesk_get_discussions_topics_followed_byREAD

List All Monitored Topics via GET /api/v2/discussions/topics/followed_by

api
freshdesk_get_discussions_topics_idREAD

View a Topic via GET /api/v2/discussions/topics/{id}

api
freshdesk_get_discussions_topics_id_commentsREAD

List All Comments in a Topic via GET /api/v2/discussions/topics/{id}/comments

api
freshdesk_get_discussions_topics_id_followREAD

Monitoring Status For Topic via GET /api/v2/discussions/topics/{id}/follow

api
freshdesk_get_discussions_topics_participated_byREAD

List All Participated Topics via GET /api/v2/discussions/topics/participated_by. The reference documents 11 typed fields for this operation which this integration does not model as a schema: answer, body, created_at, forum_id, id, published, spam, topic_id, trash, updated_at, user_id

api
freshdesk_get_email_configsREAD

List All Email Configs via GET /api/v2/email_configs. The reference documents 23 typed fields for this operation which this integration does not model as a schema: access_type, active, authentication, created_at, custom_mailbox, default_reply_email, delete_from_server, failure_code, forward_email, freshdesk_mailbox, group_id, id...

api
freshdesk_get_email_configs_idREAD

View an Email Config via GET /api/v2/email_configs/{id}

api
freshdesk_get_email_mailboxesREAD

List All Email Mailboxes via GET /api/v2/email/mailboxes

api
freshdesk_get_email_mailboxes_idREAD

View an Email Mailbox via GET /api/v2/email/mailboxes/{id}

api
freshdesk_get_email_settingsREAD

View Mailbox Settings via GET /api/v2/email/settings

api
freshdesk_get_groupsREAD

List All Groups via GET /api/v2/groups

api
freshdesk_get_groups_idREAD

View a Group via GET /api/v2/groups/{id}

api
freshdesk_get_jobs_idREAD

View a Job via GET /api/v2/jobs/{id}. The reference documents 24 typed fields for this operation which this integration does not model as a schema: active, address, avatar, company_id, contact_type, created_at, custom_fields, deleted, devices, email, id, job_title...

api
freshdesk_get_notifications_email_bccREAD

View Automatic Bcc emails via GET /api/v2/notifications/email/bcc. The reference documents 3 typed fields for this operation which this integration does not model as a schema: created_at, id, updated_at

api
freshdesk_get_productsREAD

List All Products via GET /api/v2/products. The reference documents 8 typed fields for this operation which this integration does not model as a schema: business_hours, created_at, end_time, id, is_default, start_time, time_zone, updated_at

api
freshdesk_get_products_idREAD

View a Product via GET /api/v2/products/{id}

api
freshdesk_get_rolesREAD

List All Roles via GET /api/v2/roles. The reference documents 8 typed fields for this operation which this integration does not model as a schema: agent_ids, auto_ticket_assign, business_hour_id, created_at, escalate_to, id, unassigned_for, updated_at

api
freshdesk_get_roles_idREAD

View a Role via GET /api/v2/roles/{id}

api
freshdesk_get_scenario_automationsREAD

List All Scenario Automations via GET /api/v2/scenario_automations. The reference documents 21 typed fields for this operation which this integration does not model as a schema: active, agent_ids, applicable_to, business_hours, company_ids, escalation, escalation_enabled, escalation_time, group_ids, id, is_default, position...

api
freshdesk_get_search_companiesREAD

Filter CompaniesBETA via GET /api/v2/search/companies. The reference documents 3 typed fields for this operation which this integration does not model as a schema: created_at, domain, updated_at

api
freshdesk_get_search_contactsREAD

Filter ContactsBETA via GET /api/v2/search/contacts. The reference documents 11 typed fields for this operation which this integration does not model as a schema: active, company_id, created_at, email, language, mobile, phone, tag, time_zone, twitter_id, updated_at

api
freshdesk_get_search_solutionsREAD

Search solution articles via GET /api/v2/search/solutions

api
freshdesk_get_search_ticketsREAD

Filter Tickets via GET /api/v2/search/tickets. The reference documents 10 typed fields for this operation which this integration does not model as a schema: agent_id, closed_at, created_at, due_by, fr_due_by, group_id, priority, status, tag, updated_at

api
freshdesk_get_settings_helpdeskREAD

View Helpdesk Settings via GET /api/v2/settings/helpdesk. The reference documents 1 typed fields for this operation which this integration does not model as a schema: created_by

api
freshdesk_get_skillsREAD

List all Skills via GET /api/v2/skills

api
freshdesk_get_sla_policiesREAD

List All SLA Policies via GET /api/v2/sla_policies

api
freshdesk_get_solutions_articles_idREAD

View a Solution Article via GET /api/v2/solutions/articles/{id}

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freshdesk_get_solutions_articles_id_language_codeREAD

View a Solution Article via GET /api/v2/solutions/articles/{id}/{language_code}

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freshdesk_get_solutions_categoriesREAD

List all Solution Categories via GET /api/v2/solutions/categories

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freshdesk_get_solutions_categories_category_id_foldersREAD

List all Solution Folders in a Category via GET /api/v2/solutions/categories/{category_id}/folders

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freshdesk_get_solutions_categories_category_id_folders_language_codeREAD

List all Solution Folders in a Category via GET /api/v2/solutions/categories/{category_id}/folders/{language_code}

api
freshdesk_get_solutions_categories_idREAD

View a Solution Category via GET /api/v2/solutions/categories/{id}

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freshdesk_get_solutions_categories_id_language_codeREAD

View a Solution Category via GET /api/v2/solutions/categories/{id}/{language_code}

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freshdesk_get_solutions_categories_language_codeREAD

List all Solution Categories via GET /api/v2/solutions/categories/{language_code}

api
freshdesk_get_solutions_folders_folder_id_subfoldersREAD

List all Folders in a Folder via GET /api/v2/solutions/folders/{folder_id}/subfolders

api
freshdesk_get_solutions_folders_folder_id_subfolders_language_codeREAD

List all Folders in a Folder via GET /api/v2/solutions/folders/{folder_id}/subfolders/{language_code}

api
freshdesk_get_solutions_folders_idREAD

View a Solution Folder via GET /api/v2/solutions/folders/{id}

api
freshdesk_get_solutions_folders_id_articlesREAD

List all Solution Articles in a Folder via GET /api/v2/solutions/folders/{id}/articles

api
freshdesk_get_solutions_folders_id_articles_language_codeREAD

List all Solution Articles in a Folder via GET /api/v2/solutions/folders/{id}/articles/{language_code}

api
freshdesk_get_solutions_folders_id_language_codeREAD

View a Solution Folder via GET /api/v2/solutions/folders/{id}/{language_code}

api
freshdesk_get_surveysREAD

List all Surveys via GET /api/v2/surveys. The reference documents 10 typed fields for this operation which this integration does not model as a schema: agent_id, created_at, feedback, group_id, id, questions, survey_id, ticket_id, updated_at, user_id

api
freshdesk_get_surveys_satisfaction_ratingsREAD

View all Satisfaction Ratings via GET /api/v2/surveys/satisfaction_ratings. The reference documents 17 typed fields for this operation which this integration does not model as a schema: agent_id, billable, cf_fsm_appointment_end_time, cf_fsm_appointment_start_time, cf_fsm_contact_name, cf_fsm_phone_number, cf_fsm_service_location, created_at, executed_at, id, note, parent_id...

api
freshdesk_get_ticket_fieldsREAD

List All Ticket Fields via GET /api/v2/ticket_fields. The reference documents 1 typed fields for this operation which this integration does not model as a schema: choices

api
freshdesk_get_ticket_formsREAD

List All Ticket Forms via GET /api/v2/ticket-forms. The reference documents 1 typed fields for this operation which this integration does not model as a schema: title

api
freshdesk_get_ticket_forms_form_id_fields_field_idREAD

View A Ticket Form's Field via GET /api/v2/ticket-forms/{form_id}/fields/{field_id}

api
freshdesk_get_ticket_forms_idREAD

View a Ticket Form via GET /api/v2/ticket-forms/{id}

api
freshdesk_get_ticket_forms_id_cloneREAD

Clone a Ticket Form via GET /api/v2/ticket-forms/{id}/clone

api
freshdesk_get_ticketsREAD

List All Tickets via GET /api/v2/tickets

api
freshdesk_get_tickets_archived_idREAD

View an Archive Ticket via GET /api/v2/tickets/archived/{id}

api
freshdesk_get_tickets_archived_id_conversationsREAD

List All Conversations of an Archive Ticket via GET /api/v2/tickets/archived/{id}/conversations. The reference documents 1 typed fields for this operation which this integration does not model as a schema: user_ids

api
freshdesk_get_tickets_idREAD

View a Ticket via GET /api/v2/tickets/{id}

api
freshdesk_get_tickets_id_accessesREAD

Get Ticket User Access via GET /api/v2/tickets/{id}/accesses

api
freshdesk_get_tickets_id_associated_ticketsREAD

Get Associated Tickets via GET /api/v2/tickets/{id}/associated_tickets

api
freshdesk_get_tickets_id_conversationsREAD

List All Conversations of a Ticket via GET /api/v2/tickets/{id}/conversations

api
freshdesk_get_tickets_id_prime_associationREAD

Get Prime Association of a Ticket via GET /api/v2/tickets/{id}/prime_association

api
freshdesk_get_tickets_id_summaryREAD

View Summary via GET /api/v2/tickets/{id}/summary

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freshdesk_get_tickets_id_time_entriesREAD

List All Time Entries of a Ticket via GET /api/v2/tickets/{id}/time_entries

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freshdesk_get_tickets_id_watchersREAD

List all watchers via GET /api/v2/tickets/{id}/watchers

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freshdesk_get_tickets_ticket_id_satisfaction_ratingsREAD

List All Satisfaction Ratings of a Ticket via GET /api/v2/tickets/{ticket_id}/satisfaction_ratings

api
freshdesk_get_time_entriesREAD

List All Time Entries via GET /api/v2/time_entries

api
freshdesk_patch_admin_groups_id_agentsWRITE

Add or Remove Agents in a Group via PATCH /api/v2/admin/groups/{id}/agents

api
freshdesk_patch_tickets_id_accessesWRITE

Update Ticket User Access via PATCH /api/v2/tickets/{id}/accesses

api
freshdesk_post_admin_groupsWRITE

Create a Group via POST /api/v2/admin/groups

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freshdesk_post_admin_skillsWRITE

Create a Skill via POST /api/v2/admin/skills

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freshdesk_post_admin_ticket_fieldsWRITE

Create a Ticket Field via POST /api/v2/admin/ticket_fields

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freshdesk_post_admin_ticket_fields_id_sectionsWRITE

Create a Section via POST /api/v2/admin/ticket_fields/{id}/sections

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freshdesk_post_agentsWRITE

Create an Agent via POST /api/v2/agents

api
freshdesk_post_agents_bulkWRITE

Create Multiple Agents via POST /api/v2/agents/bulk

api
freshdesk_post_automations_automation_type_id_rulesWRITE

Create an Automation Rule via POST /api/v2/automations/{automation_type_id}/rules. The reference documents 2 typed fields for this operation which this integration does not model as a schema: auth_header, custom_headers

api
freshdesk_post_canned_response_folderWRITE

Create Folder via POST /api/v2/canned_response_folder

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freshdesk_post_canned_response_foldersWRITE

Create Folder via POST /api/v2/canned_response_folders

api
freshdesk_post_canned_responsesWRITE

Create a canned response via POST /api/v2/canned_responses

api
freshdesk_post_canned_responses_bulkWRITE

Bulk Create Canned Responses via POST /api/v2/canned_responses/bulk

api
freshdesk_post_channels_outbound_messagesWRITE

Send Proactive Message via POST /api/v2/channels/outbound-messages

api
freshdesk_post_companiesWRITE

Create a Company via POST /api/v2/companies

api
freshdesk_post_contact_activitiesWRITE

Publish Activities via POST /api/v2/contact-activities

api
freshdesk_post_contact_fieldsWRITE

Create a contact field via POST /api/v2/contact_fields

api
freshdesk_post_contactsWRITE

Create a Contact via POST /api/v2/contacts

api
freshdesk_post_contacts_mergeWRITE

Merge Contacts via POST /api/v2/contacts/merge

api
freshdesk_post_custom_objects_schemas_schema_id_recordsWRITE

Create A Record via POST /api/v2/custom_objects/schemas/{schema-id}/records

api
freshdesk_post_customer_satisfaction_surveys_survey_id_responsesWRITE

Create a Survey Response via POST /api/v2/customer-satisfaction/surveys/{survey_id}/responses

api
freshdesk_post_discussions_categoriesWRITE

Create a Forum Category via POST /api/v2/discussions/categories

api
freshdesk_post_discussions_categories_category_id_forumsWRITE

Create A Forum via POST /api/v2/discussions/categories/{category_id}/forums

api
freshdesk_post_discussions_forums_forum_id_topicsWRITE

Create a Topic via POST /api/v2/discussions/forums/{forum_id}/topics

api
freshdesk_post_discussions_forums_id_followWRITE

Monitor Forum via POST /api/v2/discussions/forums/{id}/follow

api
freshdesk_post_discussions_topics_id_followWRITE

Monitor Topic via POST /api/v2/discussions/topics/{id}/follow

api
freshdesk_post_discussions_topics_topic_id_commentsWRITE

Create A Comment via POST /api/v2/discussions/topics/{topic_id}/comments

api
freshdesk_post_email_mailboxesWRITE

Create an Email Mailbox via POST /api/v2/email/mailboxes

api
freshdesk_post_groupsWRITE

Create a Group via POST /api/v2/groups

api
freshdesk_post_sla_policiesWRITE

Create SLA Policies via POST /api/v2/sla_policies

api
freshdesk_post_solutions_articles_id_language_codeWRITE

Create a Solution Article via POST /api/v2/solutions/articles/{id}/{language_code}

api
freshdesk_post_solutions_categoriesWRITE

Create a Solution Category via POST /api/v2/solutions/categories

api
freshdesk_post_solutions_categories_id_foldersWRITE

Create a Solution Folder via POST /api/v2/solutions/categories/{id}/folders

api
freshdesk_post_solutions_categories_id_language_codeWRITE

Create a Solution Category via POST /api/v2/solutions/categories/{id}/{language_code}

api
freshdesk_post_solutions_folders_id_articlesWRITE

Create a Solution Article via POST /api/v2/solutions/folders/{id}/articles

api
freshdesk_post_solutions_folders_id_language_codeWRITE

Create a Solution Folder via POST /api/v2/solutions/folders/{id}/{language_code}

api
freshdesk_post_ticket_formsWRITE

Create a Ticket Form via POST /api/v2/ticket-forms

api
freshdesk_post_ticket_forms_form_id_fields_field_idWRITE

Update A Ticket Form's Field via POST /api/v2/ticket-forms/{form_id}/fields/{field_id}

api
freshdesk_post_ticketsWRITE

Create a Ticket via POST /api/v2/tickets

api
freshdesk_post_tickets_bulk_deleteWRITE

Delete Multiple Tickets via POST /api/v2/tickets/bulk_delete

api
freshdesk_post_tickets_bulk_updateWRITE

Update Multiple Tickets via POST /api/v2/tickets/bulk_update

api
freshdesk_post_tickets_id_accessesWRITE

Add Ticket User Access via POST /api/v2/tickets/{id}/accesses

api
freshdesk_post_tickets_id_forwardWRITE

Forward a ticket via POST /api/v2/tickets/{id}/forward

api
freshdesk_post_tickets_id_replyWRITE

Create a Reply via POST /api/v2/tickets/{id}/reply

api
freshdesk_post_tickets_id_reply_to_forwardWRITE

Reply to Forward via POST /api/v2/tickets/{id}/reply_to_forward

api
freshdesk_post_tickets_id_watchWRITE

Add watcher via POST /api/v2/tickets/{id}/watch

api
freshdesk_post_tickets_outbound_emailWRITE

Create an Outbound Email via POST /api/v2/tickets/outbound_email

api
freshdesk_post_tickets_ticket_id_notesWRITE

Create a Note via POST /api/v2/tickets/{ticket_id}/notes

api
freshdesk_post_tickets_ticket_id_satisfaction_ratingsWRITE

Create a Satisfaction Rating via POST /api/v2/tickets/{ticket_id}/satisfaction_ratings

api
freshdesk_post_tickets_ticket_id_time_entriesWRITE

Create a Time Entry via POST /api/v2/tickets/{ticket_id}/time_entries

api
freshdesk_put_admin_groups_idWRITE

Update a Group via PUT /api/v2/admin/groups/{id}

api
freshdesk_put_admin_ticket_fields_idWRITE

Update a Ticket Field via PUT /api/v2/admin/ticket_fields/{id}

api
freshdesk_put_admin_ticket_fields_id_sections_section_idWRITE

Update a section via PUT /api/v2/admin/ticket_fields/{id}/sections/{section_id}

api
freshdesk_put_agents_idWRITE

Update an Agent via PUT /api/v2/agents/{id}

api
freshdesk_put_agents_id_availabilityWRITE

Update Agent load settings via PUT /api/v2/agents/{id}/availability

api
freshdesk_put_automations_automation_type_id_rules_idWRITE

Update an Automation Rule via PUT /api/v2/automations/{automation_type_id}/rules/{id}

api
freshdesk_put_canned_response_folder_idWRITE

Update Folder via PUT /api/v2/canned_response_folder/{id}

api
freshdesk_put_canned_response_folders_idWRITE

Update Folder via PUT /api/v2/canned_response_folders/{id}

api
freshdesk_put_companies_idWRITE

Update a Company via PUT /api/v2/companies/{id}

api
freshdesk_put_companies_imports_id_cancelWRITE

Company Import via PUT /api/v2/companies/imports/{id}/cancel. The reference documents 4 typed fields for this operation which this integration does not model as a schema: custom_number, custom_paragraph, custom_phone_number, position

api
freshdesk_put_contact_fields_idWRITE

Update a contact field via PUT /api/v2/contact_fields/{id}

api
freshdesk_put_contacts_idWRITE

Update a Contact via PUT /api/v2/contacts/{id}

api
freshdesk_put_contacts_id_make_agentWRITE

Make Agent via PUT /api/v2/contacts/{id}/make_agent

api
freshdesk_put_contacts_id_restoreWRITE

Restore a Contact via PUT /api/v2/contacts/{id}/restore

api
freshdesk_put_contacts_id_send_inviteWRITE

Send Invite to a Contact via PUT /api/v2/contacts/{id}/send_invite

api
freshdesk_put_contacts_imports_id_cancelWRITE

Contact Import via PUT /api/v2/contacts/imports/{id}/cancel. The reference documents 4 typed fields for this operation which this integration does not model as a schema: custom_number, custom_paragraph, custom_phone_number, id

api
freshdesk_put_conversations_idWRITE

Update a conversation via PUT /api/v2/conversations/{id}

api
freshdesk_put_custom_objects_schemas_schema_id_records_record_idWRITE

Update A Record via PUT /api/v2/custom_objects/schemas/{schema-id}/records/{record-id}

api
freshdesk_put_discussions_categories_idWRITE

Update a Forum Category via PUT /api/v2/discussions/categories/{id}

api
freshdesk_put_discussions_comments_idWRITE

Update A Comment via PUT /api/v2/discussions/comments/{id}

api
freshdesk_put_discussions_forums_idWRITE

Update a Forum via PUT /api/v2/discussions/forums/{id}

api
freshdesk_put_discussions_topics_idWRITE

Update a Topic via PUT /api/v2/discussions/topics/{id}

api
freshdesk_put_email_mailboxes_idWRITE

Update an Email Mailbox via PUT /api/v2/email/mailboxes/{id}

api
freshdesk_put_email_settingsWRITE

Update Mailbox Settings via PUT /api/v2/email/settings

api
freshdesk_put_groups_idWRITE

Update a Group via PUT /api/v2/groups/{id}

api
freshdesk_put_notifications_email_bccWRITE

Update Automatic Bcc emails via PUT /api/v2/notifications/email/bcc

api
freshdesk_put_sla_policies_idWRITE

Update an SLA Policy via PUT /api/v2/sla_policies/{id}

api
freshdesk_put_solutions_articles_idWRITE

Update a Solution Article via PUT /api/v2/solutions/articles/{id}

api
freshdesk_put_solutions_articles_id_language_codeWRITE

Update a Solution Article via PUT /api/v2/solutions/articles/{id}/{language_code}

api
freshdesk_put_solutions_categories_idWRITE

Update a Solution Category via PUT /api/v2/solutions/categories/{id}

api
freshdesk_put_solutions_categories_id_language_codeWRITE

Update a Solution Category via PUT /api/v2/solutions/categories/{id}/{language_code}

api
freshdesk_put_solutions_folders_idWRITE

Update a Solution Folder via PUT /api/v2/solutions/folders/{id}

api
freshdesk_put_solutions_folders_id_language_codeWRITE

Update a Solution Folder via PUT /api/v2/solutions/folders/{id}/{language_code}

api
freshdesk_put_ticket_forms_idWRITE

Update a Ticket Form via PUT /api/v2/ticket-forms/{id}

api
freshdesk_put_tickets_bulk_unwatchWRITE

Remove watcher from multiple tickets via PUT /api/v2/tickets/bulk_unwatch

api
freshdesk_put_tickets_bulk_watchWRITE

Add watcher to multiple tickets via PUT /api/v2/tickets/bulk_watch

api
freshdesk_put_tickets_idWRITE

Update a Ticket via PUT /api/v2/tickets/{id}

api
freshdesk_put_tickets_id_restoreWRITE

Restore a Ticket via PUT /api/v2/tickets/{id}/restore

api
freshdesk_put_tickets_id_summaryWRITE

Update Summary via PUT /api/v2/tickets/{id}/summary

api
freshdesk_put_tickets_id_unwatchWRITE

Remove watcher via PUT /api/v2/tickets/{id}/unwatch

api
freshdesk_put_tickets_mergeWRITE

Ticket Merge API via PUT /api/v2/tickets/merge

api
freshdesk_put_time_entries_idWRITE

Update a Time Entry via PUT /api/v2/time_entries/{id}

api
freshdesk_put_time_entries_time_entry_id_toggle_timerWRITE

Start/Stop Timer via PUT /api/v2/time_entries/{time_entry_id}/toggle_timer

api

Put Freshdesk behind one governed endpoint.

Same permissions, same audit trail, whatever else you connect next.